Job Description

Please note that this is a on-site position. Candidates must have an eligible work permit for Canada and be fluent in French.

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya's values is the well-being of our employees and their families. That's why, we continue to follow the Public Health Agency of Canada's recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.

Take your ambitions to the next level

As a telephony technician, you will ensure the software and hardware configuration, optimization and security of information systems and technological infrastructures. You will see to the implementation, proper functioning and evolution of complex technological components with local or regional scope. You will act as an expert in your field of specialization and will support the computer technicians in solving problems of a high level of complexity or specialization. You may be called upon to develop implementation plans for technology projects and coordinate the work of a team of computer technicians.

• Configure and install hardware and software components;
• Ensure the proper functioning of switching equipment;
• Ensure the proper functioning of Avaya and Alcatel telephony equipment, both digital and IP, as well as Cisco IP equipment;
• Deploy new telecommunication and telephony equipment and ensure the standardization of configurations;
• Work in collaboration with the technical resources of the department, as well as with other departments in the Regional Information Resources Branch;
• Maintain relationships and follow up with various suppliers providing complementary expertise;
• Maintain a technology watch for the branch's telecommunication and telephony infrastructures;
• Solve complex technological problems;
• Carry out technical tasks within the framework of projects;
• Carry out the upgrade of various systems or components;
• Create and maintain technical documentation;
• Act and direct your activities by respecting and applying the standards defined by management;
• Prioritize and apply escalation procedure when solutions are not progressing:
• Monitor progress of request resolution;
• Inform the individuals concerned of the status of their request by effectively communicating the diagnosis of the problems and their solutions;
• Update information related to the interventions carried out;
• Recommend measures to improve the quality of services offered;
• Inform and train the personnel in charge of user support;
• Respect the rules of communication and ethics required and in force;
• Perform administrative tasks related to the management of the IT assets, such as inventory management;
• Configure, install and maintain components that require your level of expertise;
• Actively participate in the planning, implementation and configuration of new technologies and systems;
• Configure systems and software to enforce security rules according to defined standards and procedures;
• Monitor the various technological events that could cause damage or alter the security of systems and information (proactivity);
• Actively participate in the restoration of services when a major event or incident occurs.

When it just clicks!

Does this sound like you?

• College diploma (DEC) in computer science;
• Valid driver's license;
• Three (3) years of experience as a telephony technician or in a telecommunications/telephony specialty;
• Technical experience in complex and high availability environments;
• Experience with Avaya, Cisco, Alcatel telephony technologies;
• Technical knowledge to present innovative solutions and perform advanced diagnostics;
• Experience and concern for including security management in terms of availability, integrity and confidentiality in all of its achievements;
• Thoroughness;
• Customer-oriented approach to ensure a positive customer experience;
• Sense of teamwork;
• Punctuality, efficiency and resourcefulness;
• Adaptability;
• Aptitude for learning;
• Creativity in the vision of your position;
• Ability to:

• manage priorities;
• work and interact as a team and master the roles and responsibilities of each team member;
• coordinate a small team in a focused application;
• handle stress and difficult situations;
• be dynamic and dedicated to quality work.
• Communication with teams in French and English. Level expected:

• French: 4/4
• English: 3/4

46795 #LI-On-site

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We have received your application, and we would like to thank you for your interest. Your resume has been sent to our Talent Acquisition team. You will be contacted if you are selected for this project or as soon as an available position fits your profile.

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WHERE YOU NEED TO BE

Life at Alithya

• 35.0 hours per week;
• Opportunities to develop and grow your career;
• Work with diverse technologies, projects, clients and sectors;
• Spend your days in a creative and innovative environment;
• Share experience and knowledge as part of an agile and dynamic team;
• A great balance between work and personal life;
• Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
• Personal recognition of your important professional contributions;
• Great cultural diversity across our teams.

Why join our team?

Because creativity, passion, integrity and wellness are the company's core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women's access to leadership positions.