Job Description

Overview

We are seeking a professional and courteous Phone Operator to join our team. This role is essential for maintaining effective communication. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle multiple calls efficiently. Our company is staffed 24 hours a day 7 days a week. Candidates must be able to work shift work including some weekends and holidays. This position offers an opportunity to contribute to a positive organizational image while developing valuable customer service experience.

Duties

Answer incoming calls promptly and professionally, directing callers to the appropriate department or individual Provide accurate information regarding company services, hours, and policies Take detailed messages and relay them accurately in a timely manner Manage call queues and prioritize urgent inquiries effectively Maintain a clean and organized front desk or reception area Support administrative tasks such as scheduling appointments or sending follow-up communications Assist with emergency calls, radio communications and report detailing

Experience

Excellent verbal communication skills with a clear and friendly tone Strong organizational skills and attention to detail Ability to multitask efficiently in a fast-paced environment Proficiency with standard office software and phone systems is desirable Demonstrated professionalism, patience, and problem-solving abilities are essential for success in this role
Job Types: Full-time, Permanent

Pay: $17.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Casual dress
Work Location: In person