Job Description

UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF

CANADA'S TOP 100 EMPLOYERS FOR 2025!

ABOUT US - WHY WE'RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges. United Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province -- including Indigenous communities whose territories we live and work on. From Vancouver Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.


Our mission is to strengthen vital connections that support people in need in our communities.


Our vision is to create a healthy, caring, and inclusive community.


How do we deliver on our mission and vision - by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.


For a more in-depth look into our work and programs, please visit: www.uwbc.ca.

ABOUT YOU:

As the Telefundraiser, you are someone who can quickly build rapport over the phone and is comfortable directly asking people to donate to the cause. You promptly follow up on any outstanding inquiries and ensure a high level of customer service. You have keen initiative and if something isn't working, you look for a way to improve it.

ABOUT THIS ROLE:

Reporting to the Senior Director, Corporate Relations, this role will be crucial to encouraging donations to United Way British Columbia through our workplace campaigns. Duties include following up with lapsed donors, responding to inquiries, and tracking results in our customer database. You will also be responsible for making other staff aware of any action items that result from this.

CORE RESPONSIBILITIES:

Calls lapsed donors to encourage giving for the 2025 United Way Campaign Provides a high level of customer service and fosters positive donor relationships Responds to inquiries based on script provided Tracks the outcomes of all calls made: number of calls, donor inquiries, etc. Tracks progress made against given list of required donor calls Makes note of any further follow-up required by staff as a result of calls Suggests and recommends ways to improve overall customer service or process Performs general office duties and services as required Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS

Education

High school graduation

Experience

One year of previous sales, fundraising or telemarketing experience required

Skills

Ability to build rapport over the phone and deal with rejection without becoming discouraged Ability to create a connection for the donor between giving and making an impact in the community Must be a self-starter, use initiative and be able to work both independently and with a team Must be comfortable using customer databases and have experience with data entry Experience maintaining a high degree of client privacy Experience with Microsoft Office suite of products Proficient in English grammar, spelling and punctuation Ability to compose simple, clear, and concise correspondence Ability to build and maintain relationships with all staff Knowledge of general office processes and procedures Familiarity with the not-for-profit sector in the Lower Mainland is an asset

WORKING CONDITIONS:

Must have access to a quiet workspace, reliable phone & reliable internet

CHARACTERISTICS:

For success at UWBC and in this role, certain demonstrable characteristics will be required:

A commitment to building healthy, caring and inclusive communities, internally and externally Embodying the organization's core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring Ability to navigate ambiguity and comfortably operate in it Drive to succeed as an individual and as a team member

At UWBC, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply.

Don't meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is at pay grade 24 which is $29.04 hourly.


This is a temporary part-time role requiring 15-35 hours per week, scheduled to end on December 31, 2025. As this is a temporary position, it may be subject to extension or early conclusion.


Candidates must live within 80 KMs (commuting distance) from our office as this position is currently a hybrid role and office attendance is required.

Interested candidates are invited to apply by submitting a cover letter and resume to job competition C-2025-41

We kindly ask for no phone calls, please. Due to the high number of applications UWBC receives, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.