Job Description

Work Site Environment

• Outdoors

Work Setting

• On-site customer service
• Various locations

Tasks

• Diagnose and locate equipment faults, and adjust, replace or repair telecommunications equipment
• Inspect and test operation of telecommunications equipment
• Install, arrange, remove and maintain telephone equipment, wiring and associated hardware
• Repair or replace defective telephone equipment
• Test installed telephone systems to locate transmission faults
• Analyze test results and adjust, change or repair switching system, network, associated equipment and software
• Complete and maintain test and service reports
• Determine nature, cause and location of trouble
• Initiate the dispatch of appropriate repair personnel
• Inspect and test trunking systems
• Install electromechanical, analog and digital trunking systems, circuits and equipment in telecommunications central offices and switching centres
• Operate computerized testing systems to conduct service tests on customer lines and equipment

Computer and Technology Knowledge

• Telecommunication system

Area of Specialization

• Telecommunications equipment

Security and Safety

• Criminal record check
• Driver's validity licence check

Transportation/Travel Information

• Valid driver's licence
• Vehicle supplied by employer

Work Conditions and Physical Capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail
• Ability to distinguish between colours
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Weight Handling

• Up to 13.5 kg (30 lbs)
• Up to 23 kg (50 lbs)

Own Tools/Equipment

• Steel-toed safety boots
• Hard hat

Personal Suitability

• Accurate
• Client focus
• Dependability
• Excellent oral communication
• Excellent written communication
• Judgement
• Reliability
• Team player