Job Description

Telecommunications Technician

BCEHS Corporate

Kamloops, BC

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.

Reporting to the Telecommunications Team Lead/Senior Technical Architect, the Telecommunications Technician is responsible for 2nd and 3rd level telecommunications incident management and technical support of telecommunications equipment including MobileCAD devices, portable/mobile radios, pagers, telephony and related infrastructure. The Technician must develop and maintain an in-depth knowledge of BCEHS\xe2\x80\x99 radio and telecommunication infrastructure including VHF/UHF/Trunked radio systems and data transmission fields, their applications, their integration with other applications and all interfaces to external systems.

This position is required to travel for extended periods in performance of duties including flying in helicopters to various mountain-top repeater sites as required. There is also a requirement to be on-call after hours. Positions in the Lower Mainland must be able to get security clearance from E-Comm.

What you\xe2\x80\x99ll do

• Assembles, programs, prepares and configures telecommunications equipment for installation in vehicles, stations, dispatch, and at radio repeater sites.
• Installs and commissions telecommunications equipment in vehicles, stations, dispatch, and at repeater sites.
• Coordinates any repairs and maintenance to existing telecommunications equipment in vehicles, stations, dispatch, and repeater sites.
• Reviews the work of contractors on the installation, repair and/or maintenance of repeaters and/or other telecommunications equipment and certifies contractor work for release for payment.
• Provides technical support for radio network products (e.g. Cisco routers, dispatch radio consoles, radio over IP equipment, portable and mobile radios, pagers, etc.) and for telephony systems within BCEHS Dispatch centres.
• Monitors incident tracking system with respect to radio network/telephony issues; identifies and categorizes alerts into bugs or enhancements; prioritizes and investigates; works with users to identify specific internal or external processes and options for resolution; analyses and documents problems details; compiles incident assessments on functional problems or recurring issues for maintenance scheduling; provides 2nd and 3rd level integration support to help desk; implements short term problem resolutions as required; supports help desk staff with problems and issues.
• Analyses inquiries from radio contractors and users regarding telephone and radio network performance, capacity, connectivity problems; analyses business requirements for telephone/radio problems, issues, changes or enhancements and works collaboratively with radio contractors/other IMIT staff to identify options and resolve.
• Analyses and develops solutions to resolve recurring operational issues; identifies and recommends revisions to procedures or issues/ options for consideration in the negotiation of service level agreements.
• Performs the role of lead/ single point of contact for radio network/telephony equipment maintenance; performs repairs to telecommunications equipment; compiles, develops and prioritizes maintenance recommendations; updates on an ongoing basis to reflect current status; compiles all component(s) for input into the integrated BCEHS telecommunications maintenance plans.
• Represents Telecomm Operations on project teams; ensures operational requirements are clearly understood; works with development team/ contractors to resolve issues and provide input to test plans; provides telecommunications system and process expertise; analyses and provides input on internal knowledge transition plans and risks.
• Performs other related duties as assigned.

What you bring

Qualifications

• Graduation from a recognized diploma program in Radio Telecommunications plus five (5) years\xe2\x80\x99 recent related experience or an equivalent combination of education, training and experience. Industry and vendor equipment certifications as required. Appropriate valid BC Driver\xe2\x80\x99s license is also required.

Skills & Knowledge

• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).
• Well-developed written and oral communication, presentation/ facilitation and inter-personal skills
• Excellent analytical and problem solving abilities
• Ability to communicate complex subject matters in a simplified and concise fashion
• Ability to operate related equipment.
• Must be physically able to carry out the duties of the position (i.e. must be capable of lifting 40-50 kilograms and maneuvering heavier loads using hand trucks).
• Ability to organize work.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness, development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temp, Full-time

Temp End Date: 10/31/2024
Wage: $41.93 / Hour
Location: 1257 Dalhousie Dr, Kamloops, BC V2C 5Z5
Closing date: Applications accepted until position is filled
Hours of Work: 0740-1630 (Monday to Friday)
Requisition # 155426E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people \xe2\x80\x93 Be compassionate \xe2\x80\x93 Dare to innovate \xe2\x80\x93 Cultivate partnerships \xe2\x80\x93 Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of November 17, 2023. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday \xe2\x80\x93 Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.
Labor Agreement Facilities Subsector
Requisition # 155426E-2408249
Work Site 1257 Dalhousie Drive, Kamloops
Job Type Temporary, Full-Time
Temporary Duration Until return of incumbent
Salary/Rate $41.93 / Hour
FTE 1.00
Hours of Work 0740-1630
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 09-Dec-2023

Provincial Health Services Authority