Job Description

Surrey Police Service

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Telecommunications Operator 2

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Regular Full Time - CUPE

Surrey Police Service (SPS) is Surrey's new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It's an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we've hired over 480 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW:

Surrey Police Service (SPS) has an exciting opportunity for up to eight (8) Regular Full-Time Telecommunications Operator 2 to join SPS's Operational Communications Centre (OCC). Reporting to the OCC Shift Manager, this position is responsible for a wide variety of critical telecommunications duties within the SPS OCC. The incumbent will handle a number of complex, time sensitive duties in various functional areas including but not limited to dispatch, call-taking, info radio and info messaging centre. The incumbent will exercise independence of judgment and work under limited supervision.



Please note this is an in-office position with currently no option for remote work. The anticipated work schedule is a rotating schedule of four (4) 12-hour shifts, followed by four days off; however, are subject to change based on operational need and adherence to the Collective Agreement. Incumbents must be able to work days, evenings, graveyards, holidays and weekends.

RESPONSIBILITIES:

Responds to varied calls such as complaints, emergency 911 and non-emergency calls, and general inquiries. Accurately evaluates incoming calls and prioritizes calls. Takes reports and enters detailed accurate information within time constraints. Provides critical information with speed and accuracy staff, the public, and other agencies. Dispatches calls for police response to appropriate police personnel including additional units to assist on calls as required. Assesses the situation, identifies other agencies that may be required for the event, and contacts the agencies directly. Monitors the status and location of police units and liaises closely with police officers in the CSOC. Completes forms, reports, and records pertaining to incoming calls, dispatch functions performed, and to information received from police officers. Responds to requests for information from police units by using CPIC, CAD, Prime, and other information sources. May be required to attend court to give evidence. Performs CPIC maintenance including data entry, modifications, information removal, and retrieval. Replies to inquiries from other police agencies. Drafts messages relating to warrants or CPIC hits and sends them to appropriate agencies. Maintains comprehensive file records per various file management requirements. Maintains general upkeep and cleaning of equipment and workstation. Trains and assists other employees as required. Performs related duties as required.

KNOWLEDGE, ABILITY AND SKILL:

Communicates effectively, both orally and in writing. Understands and effectively carries out oral and written instructions. Superior listening skills and can extract information that is significant and pertinent in time sensitive situations. Strong organization and coordination skills in order to set priorities and manage many tasks at once. Exercises sound, independent judgement, and superior decision-making. Reacts quickly, calmly, and tactfully with the public, often under stressful situations. Works in a group setting as part of a team. Knowledge of relevant geography. Considerable knowledge of SPS functions, procedures, policies and regulations, federal statutes of Canada, provincial statutes, the Motor Vehicle Act, other appropriate by-laws and regulations and agencies/services available in Surrey. Considerable knowledge of telecommunications equipment such as police radio, telephone, and computer terminal equipment. Considerable knowledge of methods and procedures of the OCC. Working knowledge of applicable computer applications including but not limited to CPIC and CAD. Physical strength, stamina, and coordination to carry out the duties of the position. Working knowledge of applicable safety regulations. Relevant level of SPS security clearance.

QUALIFICATIONS:

Completion of Grade 12 Minimum of twelve (12) months related training and experience in the use and operation of police telecommunications dispatch and complaint taking equipment and information systems and a demonstrated competence in dispatching. Accurate typing speed of 45 wpm. An equivalent combination of education and experience may be considered. The ability to work rotating shifts, including days, graveyards, holidays and weekends. This position requires both SPS Security Clearance and RCMP Reliability Status. All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION

Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note - The aforementioned benefits only apply to eligible full-time positions within SPS.


This is a unionized position, represented by CUPE 402. The salary range is $39.59/hour - $44.46/hour (pay grade 24C) based on 2024 rates. Please note the 2024 hourly rates are currently under review.*





Applications must be submitted through our online

Careers

page. This posting will remain open until

11:55pm on June 11, 2025

; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.



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Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.




Education : Other trades certificate or diploma


Experience : Experience an asset