Telecom Service Provider
Calgary, AB, Canada
Job Description
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Location: Calgary -Onsite Employment Type: Fulltime Primary Skill: Open VMS, Basics Plus, Cobol. Provide basic to advanced configuration and operational support of telecommunications systems
+91 9560800175
- Assist with day-to-day telecommunications operations, analysis and troubleshooting
- In-depth knowledge of Telecom Billing for retail and bulk customer processes
- Perform billing analysis, invoice review and invoice breakdown
- Work on the allocated tasks and requests based out of the SOPs and can create the SOPs also
- Drive the daily alignment call with customer to update and align the priorities
- Responsible for handling of onboarding and off boarding requests for team members
- Maintain technical and end user documentation regarding process and procedure for all application/domain related activities and services in accordance with the Corporate Telecom strategy
- Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve incidents and changes
- Understanding of the ITIL processes (ie. Change/Incident/Problem and Service Management)
- 8-10 years of Proven experience in Telecom Billing Operations
- Excellent knowledge of VMS/Basic plus as an primary skill along with secondary skill SQL/PL SQL, Unix and Windows/IIS
- Good knowledge of ITIL and exposure on service management tool (ie. Service Now)
- Ability to articulates and convey information effectively in both group and individual communication lines
- Flexible to be available for support in supported shifts/timings or as per needs from Onsite location
- Monitoring and ensuring defined SLA parameters. Reasoning of any deviation is to be highlighted or exception process to be initiated regularly
- Exposure to Monitoring tools (ie. Splunk and Appdynamics)
- Should able to develop and demonstrate excellent analytical skills and alternatives for resolving the issues.
- Should able to work on continuous improvement in quality and decreasing TAT over the acquired knowledge
- Strong Analytical, debugging and troubleshooting skills and experience supporting and troubleshooting Billing related Incidents, Request
- Experience in handling clients communication, should possess good soft skills in terms of emails, MS teams, phone calls etc
- Effective participation in internal/external review meetings
- Candidate should be able to prioritize the tasks based on customer needs/supervisor guidance or situation and taking to effective closure
- Life insurance
- 8 hour shift
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
- telecommunication: 1 year (preferred)
+91 9560800175
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Job Detail
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Job IdJD2154821
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, Canada
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EducationNot mentioned