Job Description

The Work:

This position is an entry level with 1 to 3 years of work experience. The Technology Workplace Services Technician manages the company's software (Enterprise Banking Software, Paperless System and Microsoft Suites) and hardware (desktops, servers, smartphones, and audio/visual equipment). Plus working with external service providers to install and maintain the company's technologies. This position is responsible for the Bank's technical support function and for employees seeking technical endpoint assistance either virtually, in-person or via email.
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Let's Talk About You!

A college diploma in IT Computer Systems or Networks or relevant experience is required Higher accreditation (e.g., Bachelor of Computer Science) is an asset Advanced communication skills to troubleshoot, advise, and educate end-users and other stakeholders Ability to use good judgement to make effective decisions with a professional demeanour in a fast-paced environment with dynamic expectations Demonstrated time management and prioritisation skills, and ability to manage multiple projects Strong team-player skills, such as respect, reliability, consistency, thoroughness, trust, and co-operation Advanced ability to set up hardware and install relevant systems and software Comprehensive understanding of computer systems, mobile devices and other technology products Security minded when executing all tasks Customer-oriented and cool tempered Working knowledge of procurement of IT equipment as well as processing invoices 1 - 3 years of technical experience in troubleshooting: Microsoft Office 365 Windows 10 and 11 Various Windows Server systems, such as 2012, 2012 R2, 2016, and 2016 R2 Microsoft BitLocker Administration and Monitoring Audio/Visual Equipment, Conferencing Bridges, Microsoft Teams, Cisco Jabber Various browsers such as IE 11, Edge, Firefox, Chrome, and Safari PDF software, such as Foxit and Adobe Digital fax systems, such as HP Capture and Route DNS and different types of records AD, ADFS, AAD, Group Policy, ADMX for Office and Chrome, cck2 for Firefox IIS 7, ASP and similar Web Servers and Systems Variety of Mobile Devices such as Apple iOS and Android N+ * Peripherals such as docking stations, printers, scanners, webcams