Job Description

Description
Launch projects that make a difference to our customers
Our team and what we'll accomplish together
Step into the future of IT with one of the leading managed service providers in the industry! Join our exciting new division, where we're transforming how businesses approach technology. This project implementation role offers you the chance to be part of a dynamic, rapidly evolving field-working alongside a passionate team committed to innovation, growth, and excellence.
What you'll do
In this role, you'll be at the heart of our project implementation operations, ensuring a smooth and efficient implementation. On a typical week, you will:

• provide project implementation services for our clients, with involvement in the full project lifecycle
• manage and communicate tasks, timelines and expectations for projects with clients
• proactively identify and troubleshoot potential problems with the implementation process, including testing modifications and integrations prior to go live
• help identify the need for change orders, when work to be performed falls outside of the agreed project scope
• promptly escalate any issues or client satisfaction concerns to the Manager, Information Services

The Technology Specialist is expected to provide these services with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT. A successful candidate will have a basic understanding of project management practices.
Qualifications
What you bring
The successful candidate for this position will have 1+ years of related experience, a degree or diploma related to IT, and will be skilled in the following areas:
Technical - Required

• Windows 11 administration
• Windows Server administration, including Microsoft Remote Desktop services, Microsoft Active Directory
• Microsoft Entra ID
• Network appliances such as routers, switches, and firewalls
• Technical Support: Provide patient, user-friendly assistance to end users with varying levels of technical aptitude

In addition, you will bring:

• Attention to detail
• Adaptability - we sometimes need to adjust our schedule and priorities based on client needs
• Integrity and professionalism: Provide outstanding customer service with a positive attitude, in person and on the phone
• Time management: Work calmly under pressure, set priorities, and complete tasks efficiently
• Independence and teamwork: Ability to work with minimal management supervision as well as cooperate within a team environment
• Professional presence: Maintain a polished and professional demeanor in all interactions

Great-to-haves
Familiarity with the following technologies:

• Office 365 and Microsoft Azure
• HP ProLiant Server hardware
• Virtualization technologies, such as VMWare or Hyper-V
• Project management practices
• Labtech, or other RMM (Remote Monitoring and Management) system
• ConnectWise, or other PSA (Professional Services Automation) system

Salary Range: $67,000-$101,000
Performance Bonus or Sales Incentive Plan: 12%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more xe2x80xa6

Please note that the compensation shown in the job posting may be subject to change in 2025.
A bit about us
Were a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Youll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. Were committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, youre helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technology Solutions
Were into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.
We are honoured to be recognized
5G
TELUSs fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications
6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.
1
Million active users logging into My TELUS per month (consumer mobility).
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.