Job Description

Technology and Process Innovation Manager

Position Summary

The Technology and Process Innovation Manager is responsible for designing, improving, and automating the firm's operational workflows through advanced legal technology, software development, and AI integration. This role combines legal-tech operations with hands-on software engineering skills to build custom solutions, automate processes, optimize systems, and ensure the firm leverages all technology platforms to their full capability.

Key Responsibilities

1. Technology Optimization & Integration

Lead firmwide optimization of Microsoft 365, and other business software with AI-enabled features. Build integrations and custom automations using APIs, scripting, Power Automate, and workflow engines. Improve system connectivity between Outlook, Teams, SharePoint, Clio, and other software platforms.

2. Process Engineering & Workflow Automation

Analyze firm operations and design improved workflows for intake, file management, billing, disclosure, and document production. Develop automated templates, dashboards, and process maps that standardize work across practice areas. Use software engineering skills to prototype and deploy tools that reduce manual work.

3. AI Integration & Enablement

Implement AI tools across practice groups, ensuring effective and ethical use. Train staff on various software applications. Create AI-driven workflows that support drafting, summarization, research, and data analysis.

4. Software Development & Technical Leadership

Develop code-based solutions to automate tasks, build connectors between systems, and enhance data flow. Work with APIs, SQL, Python, JavaScript, automation frameworks, or low-code platforms to support firm needs. Conduct testing, documentation, debugging, and maintenance of internal tools.

5. Training & Change Management

Provide onboarding and ongoing training for all firm software tools. Develop SOPs, training modules, and user guides. Lead adoption initiatives and support teams in transitioning to optimized workflows.

Technical Expertise

Software development experience (Python, JavaScript, C#, SQL, or equivalent). Experience with APIs, automation tools, and system integrations. Deep proficiency with Microsoft 365 (including Power Automate & Copilot). Strong understanding of legal software. Ability to design automated workflows and build technical solutions. Knowledge of AI tools and prompt engineering.

Professional Competencies

Strong analytical and problem-solving skills. Excellent written, verbal, and training communication skills. Ability to manage multi-department projects and drive change. High attention to detail and process discipline. Collaborative mindset with the ability to work across legal and admin teams.

Education & Experience Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Systems, Legal Technology, or a related field; or equivalent experience. 3-5+ years experience in legal operations, software development, or technical consulting (law firm experience preferred). Certifications (preferred): Microsoft 365, Lean Six Sigma, PMP/CAPM.

Compensation Range

$60,000 to $75,000+ (commensurate with experience) Health benefits Paid parking
Job Types: Full-time, Part-time, Permanent

Pay: $50,000.00-$75,000.00 per year

Benefits:

Dental care Extended health care On-site parking Paid time off
Work Location: Hybrid remote in London, ON N6A 5P6