Job Description

33 Dundas Street West Toronto Ontario,M5G 3C2

Job Title: Technology Operations Manager

Location:

Toronto, ON (Hybrid)

Employment Type:

Full-Time

About the Role

We are seeking an experienced

Technology Operations Manager

to lead and optimize the operational performance of our technology ecosystem. This role oversees

37-60 critical applications

and manages a growing team of

11 professionals

. While not a hands-on coding role, the ideal candidate will possess strong technical acumen and a deep understanding of production support environments.


You will be responsible for ensuring operational excellence, driving process improvements, managing risk, and delivering key performance metrics. This position requires strategic leadership combined with technical expertise across

Mainframe, CRM, Data & Analytics

, and modern technologies such as

Cloud, GenAI, and SageMaker

.

Key Responsibilities

Operational Oversight:

+ Level 3 escalation support to assist with and, restore service, and manage day-to-day activities for mission-critical systems (24/7/365).
+ Ensure business service levels are met across infrastructure, applications, and security.
+ Coordinate Incident Management and engage third-party providers during major incidents.

Team Leadership:

+ Lead and grow a high-performing team, fostering collaboration and continuous improvement.
+ Coach, mentor, and develop talent while managing performance and career progression.

Strategic & Process Improvement:

+ Identify and implement operational efficiencies, risk mitigation strategies, and automation opportunities.
+ Define and track KPIs; develop dashboards for real-time performance monitoring.

Technology & Production Support:

+ Oversee production support for Mainframe, CRM, and Data platforms.
+ Ensure smooth deployment and operability of applications and infrastructure.
+ Collaborate with cross-functional teams to resolve complex issues and maintain system stability.
+ Participate on post-mortem reviews and RCA

Innovation & Modernization:

+ Drive adoption of emerging technologies including

Cloud, GenAI, and AWS SageMaker

.
+ Promote best practices in monitoring, logging, and alerting across environments.

Required Skills & Experience

7-10 years

of experience in IT operations or technology management. Proven experience in

production support

for mission-critical systems. Strong understanding of

Mainframe, CRM, Data & Analytics

platforms. Technical proficiency in: +

SQL, Python, Salesforce, Mainframe systems

+

Cloud technologies (AWS preferred)

+

GenAI, SageMaker

Expertise in

incident & problem management, risk assessment, and KPI tracking

. Ability to lead cross-functional teams and manage complex technology environments. Excellent communication, analytical, and problem-solving skills. Familiar with AIOps practices and incident predictability

Preferred Qualifications

Bachelor's or Master's degree in Computer Science, Engineering, or related field. Experience with dashboard creation and operational reporting tools. Familiarity with ITIL processes and best practices.

Why Join Us?

Opportunity to lead a growing team and shape technology operations strategy. Work with cutting-edge technologies in a dynamic, hybrid environment. Competitive compensation and benefits package.

Salary:

$94,600.00 - $176,000.00

Pay Type:

Salaried


The above represents BMO Financial Group's pay range and type.


Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.


BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.


As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.


To find out more visit us at https://jobs.bmo.com/ca/en


BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.


Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.