Job Description

Technology & Operations Analyst

DLH Group

1860 Brookside Blvd.
Centreport (Winnipeg), MB R4B 0A7

Are you a "tech savvy" individual who is excited by the opportunity to use data and technology to improve operations & make things better via streamlining processes and reducing redundancies? Are you a strong user of analytic tools, such as Excel and BI? Do you thrive by being highly organized and detail oriented while participating in a team while engaging with staff at all levels of the organization? If so, this might be the role your you!

Hours:

Monday to Friday, 8:00 AM to 5:00 PM with a 1 hour lunch

Position Summary

This role is responsible for supporting IT & business processes, facilitating the transition from a legacy reporting system, managing internal tools (SharePoint, KnowBe4, etc.), assisting with compliance and documentation, and learning the day-to-day operations of the IT department for understanding requirements.

Responsibilities:

Reporting & Data Support

Facilitate conversion of legacy reports into standardized formats on modern platforms Support internal users in understanding and accessing reports Tracking document report usage: who uses it, what data is included, and why Build and maintain Power BI dashboards and Excel-based reports

Tool and Platform Administration

Assist in administering tools for various tools including:
o KnowBe4 (cybersecurity awareness) - Including assigning content, administering campaigns

o HiComply (compliance documentation) - Administering policies, ensuring audit readiness, ensuring accurate dissemination of policies and procedures

o Avanan (email security) - Generating reports

o SharePoint (document and knowledge management) - creating and managing SharePoint for intranets, managing administrative access

Provide basic user support and training for self-service tools

Project & Administrative Support

Supports cross-functional projects with administrative and reporting tasks, following up on deadlines, and related tasks as requested Helps with the planning of meetings and agendas, distributes materials, and follows up on action items as required Maintain internal IT documentation and knowledge base; creates, routinely reviews, updates, tracks, and organizes documentation.

Contract Administration, Implementation and Support

Support tracking of IT contracts, renewals, and vendor details Leading renewal process and ensuring all deadlines are met and the correct stakeholders are involved. Provide contract summaries and ensure contract execution Maintain organized documentation for internal tools and vendor relationships Prepare and disseminate information to appropriate employees regarding contract status; includes escalation criteria and maintaining accurate vendor contact information Track and report on document completion status Assist with compliance tasks and internal audits using HiComply software.

Other duties as assigned

Supporting Help Desk operations as needed, such as vacation coverage

What you need to succeed in this role:

Qualifications

A combination of the following education and experience will be considered:
o Post-secondary diploma/degree in business, administration or communications

o 2 years in a project management or coordination role

o 2 years in an IT or Business support role

o Experience with or knowledge of Power BI or other reporting tools

Certification in IT, data analytics, or business systems is an asset. Experience with ERP or business systems is an asset Experience coaching individuals on technology use an asset Experience with tools like SharePoint, Microsoft 365, or other business systems is preferred. Ability to manage multiple assignments while adhering to strict deadlines Strong skills in Microsoft Excel (formulas , basic data visualization) Excellent attention to detail and organization Ability to review and reconcile contracts Ability to proofread a wide array of material Ability to work under pressure without sacrificing quality Ability to communicate and build effective relationships at all organizational levels Flexible and adaptable to changing priorities Effective problem-solver; ability to identify issues and develop alternative solutions Self-starter with a desire to learn and grow in the IT field

Other:

Occasional travel will be required. Must have a valid driver's license and passport

Why choose Maxim?

A competitive hourly wage Group benefits including health (drug card), dental & vision RRSP plan with company match Educational assistance plan Employee referral $$ bonuses Opportunities for advancement

More about us:

The DLH Group acts as the umbrella organization for five distinct, but complimentary Canadian businesses: Maxim Truck & Trailer, Tereck Diesel, Summit Trailer, Arne's Welding & Trout River Industries . The focus of DLH Group is on the manufacture, sale, and after sales service of heavy duty transport trucks and trailers nation-wide.

Why not join the team? Apply today!

Job Type: Full-time

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Application question(s):

Do you have post-secondary education in business, administration or communications?
Experience:

Project Management/ Coordination role: 2 years (preferred) IT or Business Support role: 2 years (preferred) Power BI or other reporting tools: 1 year (preferred)
Licence/Certification:

Driving Licence & passport (required)
Work Location: In person