Job Description

We are seeking a dedicated and experienced Production Support Lead to ensure the stability, performance, and privacy compliance of critical applications in a 24x7 production environment. This role is part of the Data Management & Governance team, with a strong emphasis on Data Privacy. The ideal candidate will have expertise in SQL, Snowflake, Splunk, and API troubleshooting, along with experience supporting privacy-centric platforms and ensuring adherence to data protection regulations.
Key Responsibilities:

• Collaborate with data management, development & infrastructure teams for root cause analysis.
• Lead production support activities for mission-critical data privacy applications.
• Monitor system health & performance using Splunk & Grafana.
• Investigate & resolve application issues, ensuring minimal downtime.
• Manage incidents & service requests in alignment with SLAs.
• Provide support for APIs & data-related issues, including Snowflake queries.
• Participate in 24x7 rotational shifts & ensure smooth handovers.
• Document troubleshooting steps &contribute to knowledge base.

Must-Have Skills:

• Database & Querying: SQL
• Data Platforms: Snowflake
• Monitoring & Logging: Splunk, Grafana
• Application Support Experience: Incident triage, root cause analysis, resolution
• API Troubleshooting: RESTful APIs, error handling, &performance monitoring
• Production Environment: Experience in 24x7 support models, including on-call rotations
• Understanding of data privacy principles and secure data handling

Good-to-Have Skills:

• Database Technologies: Oracle
• Cloud Exposure: AWS, Azure, or GCP
• Automation & Scripting: Python, Shell scripting
• ITIL Practices: Incident, Problem & Change Management
• Ticketing Tools: ServiceNow, JIRA
• Exposure to privacy management applications / tools

Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Candidates authorized to work for any employer in Canada without employer based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Candidate must live within commuting distance of Burnaby, BC or be willing to relocate.
• Experience in production support or application support roles.
• Strong analytical & communication skills.
• Ability to work under pressure & manage multiple priorities
• Knowledge of data privacy regulations is a plus

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to effectively communicate by telephone, email, and face to face.
Estimated annual compensation range for the candidate based in the below location will be:
British Columbia : $ 81575 to $ 116670
Role Designation
835ATLDCD Technology Lead
Interest Group
Infosys Limited
Role
Technology Lead - CAN
Company
ITL Canada
Domain
Analytics, Telecom
Skillset
Process|Service Management|ITIL, Technology|Infra_ToolAdministration-ITSM|ServiceNow
EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.