Job Description

JOB INFORMATION
Requisition ID: 8877
Number of Vacancies: 1
Department: Special Constable Service (20000028) - Head & Staff - Special Constable Service (30000520)
Salary Information: $70,725.20 - $88,415.60
Pay Scale Group: 7SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: January 5, 2024
Last Day to Apply: January 11, 2024
Reports to: Business Analyst

The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Reporting to the Head - Special Constable Services, the Technology Administrator will be responsible for the technical administration, planning and coordination of projects within the Special Constable Services departments. The Technology Administrator will maintain quality control of departmental technologies including: body worn cameras, in-car camera systems, hand held point of sale devices, mobile bylaw ticketing printers, etc. This includes hardware configuration, software installation, updates to database systems and asset management. The Technology Administrator will act as the ITS representative and liaison and hold subject matter expertise for the departments. They will be responsible for providing technical support, user training, policy compliance reporting and the maintenance of associated records such as service requests, repairs, device ID\'s and user management.

Key Job Functions

• Monitors, analyzes and reviews operational processes and systems to ensure they are executed efficiently while adhering to best practices;
• Manages processes related to maintenance of departmental technology including identification of system requirements, hardware configuration, software installation and updates to database systems;
• Responsible for user acceptance testing and data validation of new or improved features related to departmental assets, technology and systems.
• Addresses and troubleshoots functionality issues related to departmental assets, technology and systems, coordinates escalated support with appropriate sources to resolve complex problems and issues;
• Acts as the departmental liaison to ITS on a variety of items, including troubleshooting and resolving issues ranging in complexity, the management of departmental assets and special projects which involve systems, technology and assets
• Performs equipment analysis and organizes various requests by priority and type - service requests, incidents and return merchandise authorization requests;
• Manages end-user expectations by developing and implementing necessary processes, standards, SLAs, work instructions, FAQs, etc. to resolve requests;
• Owns the request life cycle from start to finish. Responsible for defining solutions, engaging peer teams and 3rd party vendors to resolve requests. Oversees all end-user communication including ETAs to ensure requests are resolved in a timely fashion;
• Maintains logs of all service requests issued by department;
• Responsible for all user management; account lockouts, password resets, account setups, assigning access etc.

Key Job Functions continued

• Maintains accurate inventory of all assets, such as: body worn cameras, hand held point of sale devices, mobile by-law ticketing printers, in-car camera systems and services;
• Works with department Managers, Project Managers and vendors to place orders for technical equipment and supplies, ensures the timely delivery of orders and services;
• Coordinates the secure storage of all assets including; docking stations, chargers and equipment accessories.
• Responsible for ongoing user training including the development and delivery of training content, work instructions and standard operating procedures;
• Facilitates the reporting of policy adherence and ensures employees are working in compliance with established privacy legislation, relevant acts and policies;
• Acts as the primary point of contact for matters relating to the Freedom of Information (FOI) office and ensures the timely submission of FOI requests for disclosure;
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC\'s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC\'s policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.

Skills

Apply analytical skills

Communicate in a variety of mediums

Demonstrate appropriate and effective interpersonal communications through various media

Plan and organize activities / projects to meet section and organizational goals

Use office technology, software and applications

Education and Experience

Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent.

Additional Requirements

• Previous experience with a police service reporting systems
• Knowledge of Body worn and In-Car Camera Systems;
• Knowledge of IT systems, technology and applications;
• Ability to troubleshoot and repair technological issues;
• Previous experience in drafting work instructions and test reports
• Excellent organizational and coordination abilities;
• Knowledgeable in software, hardware and networks;
• Knowledge of Municipal Freedom of Information and Protection of Privacy Act;
• Comprehensive knowledge of court administration procedures and the court system;
• Working knowledge of law enforcement terminology and related processes (e.g. Crown Briefs, subpoenas, summonses and);
• Working knowledge of TTC By-lay No. 1, Trespass to Property Act, Liquor Licence Act, Mental Health Act, Criminal Code of Canada, Controlled Drugs and Substances Act etc.;
• Sound knowledge of modern office procedures, practices and equipment;
• Effective interpersonal, oral and written communication skills to deal with people at various organization levels;
• Strong organizational skills as well as the ability to compile and assemble information;
• Must have or acquire a thorough familiarity with TTC and departmental operations and procedures relating to assignments;
• May be required to attend education courses and seminars to continually keep up with evolving hardware and software technologies;
• Knowledge of court proceedings as it relates to the timely preparation and processing of documentation is essential.
• Possess a valid, non-probationary Province of Ontario class G driver\'s licence or an equivalent licence from another Canadian Province or Territory;
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC\'s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process. The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC\'s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission