Job Description

Technicien principal en environnement critique operationnel/Critical Environment Technician

===============================================================================================


Quebec City, Quebec, Canada


+ 1 more location



Date posted

Aug 15, 2025

Job number

1861242

Work site

Microsoft on-site only

Travel

0-25

%

Role type

Individual Contributor

Profession

Data Center

Discipline

Critical Environment Ops

Employment type

Full-Time

###

Overview

English text follows French.

Avis:

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Vue d'ensemble:

En tant que

technicien en environnement critique (CET) - Quebec City

au sein de l'equipe

Cloud Operations & Innovation (CO+I)

de Microsoft, vous contribuerez a maintenir l'infrastructure critique qui permet a nos centres de donnees de fonctionner. Cela peut inclure la surveillance et l'inspection de base, divers types de maintenance, la participation au depannage d'equipements, le respect de toutes les exigences en matiere de securite et de surete, ainsi que l'elaboration de procedures operationnelles (MOP) et de procedures standard (SOP).

Le groupe

Cloud Operations & Innovation (CO+I)

de Microsoft est le moteur de nos services cloud. En tant que CET, vous jouerez un role cle dans la livraison de l'infrastructure de base et des technologies fondamentales pour les services en ligne de Microsoft, notamment Bing, Office 365, Xbox, OneDrive et la plateforme Microsoft Azure. Le groupe CO+I met l'accent sur le developpement personnel et professionnel de tous les employes et propose des formations et des opportunites telles que des programmes de rotation de carriere, des formations et evenements sur la diversite et l'inclusion, ainsi que des certifications professionnelles.

Notre infrastructure comprend un vaste portefeuille mondial de plus de 200 centres de donnees repartis dans 32 pays et des millions de serveurs. Elle est geree par une equipe d'experts qui soutient les services pour plus d'un milliard de clients et 20 millions d'entreprises dans plus de 90 pays.

Avec la durabilite environnementale et l'optimisation au coeur de la conception et des operations de nos centres de donnees, nous continuons a croitre et a evoluer pour repondre aux exigences commerciales en constante evolution, consolidant ainsi la position de Microsoft en tant que fournisseur cloud de classe mondiale.

La mission de Microsoft est de permettre a chaque personne et a chaque organisation sur la planete d'en faire plus. En tant qu'employes, nous adoptons une mentalite de croissance, innovons pour autonomiser les autres et collaborons pour atteindre nos objectifs communs. Chaque jour, nous nous appuyons sur nos valeurs de respect, d'integrite et de responsabilite pour creer une culture d'inclusion ou chacun peut s'epanouir au travail et au-dela.
Conformement aux valeurs de Microsoft, nous nous engageons a cultiver un environnement de travail inclusif pour tous les employes afin d'avoir un impact positif sur notre culture au quotidien.

Dans ce contexte, il se peut que vous soyez amene(e) a effectuer des

deplacements professionnels

pour soutenir d'autres metropoles, a raison de

0 a 25 % du temps

.

Notice:

Before you submit your application, please scroll-down and select the site of your choice English | FR - Canada (in the footer). Select English to communicate with us only in English, FR - Canada if you prefer to receive written communication from us in both English and French.

As a

Critical Environment Technician (CET) - Quebec City

in Microsoft's Cloud Operations & Innovation (CO+I) team, you will help to maintain the critical infrastructure that keeps our datacenters up and running. This could be anything from performing basic monitoring and inspection, performing various types of maintenance, participating in equipment troubleshooting, enforcing all safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs).

Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.###

Qualifications

English text to follow below

Qualifications requises / minimales:

Diplome d'etudes secondaires, GED ou equivalent. Capacite a travailler par quarts de 12 heures, y compris pendant les heures non standards (soir, nuit, week-end et/ou jours feries). Comme mentionne dans la description du poste, ce role implique des deplacements jusqu'a 25 %.

Autres exigences:

Ce poste necessite la capacite a satisfaire aux exigences de securite de Microsoft, des clients et/ou du gouvernement. Ces exigences incluent, sans s'y limiter :

Verification des antecedents Microsoft Cloud

: ce poste necessite de reussir cette verification lors de l'embauche/transfert et tous les deux ans par la suite.

Controle de securite de niveau fiabilite

: ce poste exige que le candidat retenu obtienne et maintienne une autorisation de securite de niveau fiabilite aupres du gouvernement du Canada. Microsoft collaborera avec les individus au cas par cas pour determiner si cette autorisation peut etre obtenue dans les delais requis.

Qualifications preferees:

1+ annee(s) d'experience ou d'apprentissage applique dans des environnements critiques (par exemple, assemblage haute disponibilite, infrastructures critiques comme centres de donnees, raffineries, hopitaux, industrie pharmaceutique, etc.) OU experience equivalente. Diplome d'etudes collegiales ou certification technique (par exemple, militaire, ecole de metiers), ou formation equivalente superieure ET 2+ annees d'experience dans des environnements critiques
OU diplome d'etudes secondaires, GED ou equivalent ET 3+ annees d'experience dans des environnements critiques OU experience equivalente.

Remuneration

Ops ATR-B

: salaire de base typique au Canada entre

50 500 CAD et 74 200 CAD

par an.

Ops ATR-C

: salaire de base typique au Canada entre

59 000 CAD et 94 300 CAD

par an.

Microsoft accepte les candidatures et traite les offres pour ces postes de maniere continue.
Consultez les informations salariales supplementaires ici : https://careers.microsoft.com

Egalite des chances

Microsoft est un employeur garantissant l'egalite des chances. Tous les candidats qualifies recevront une consideration sans distinction d'age, d'ascendance, de couleur, de conge familial ou medical, d'identite ou d'expression de genre, d'informations genetiques, d'etat civil, de condition medicale, d'origine nationale, de handicap physique ou mental, d'affiliation politique, de statut d'ancien combattant protege, de race, de religion, de sexe (y compris grossesse), d'orientation sexuelle ou de toute autre caracteristique protegee par les lois, reglements et ordonnances applicables.

Si vous avez besoin d'assistance ou d'un amenagement raisonnable en raison d'un handicap pendant le processus de candidature ou de recrutement, veuillez soumettre une demande via le https://careers.microsoft.com/us/en/accommodationrequest.

Required/Minimum Qualifications:

High School Diploma, GED, or equivalent. Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays. As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.

Other Requirements

This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Reliability Status screening: This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada. Microsoft will work with individuals on a case-by-case basis to determine if the requisite screening can be obtained within required timelines.

Preferred Qualifications:

1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience. Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

Critical Environment Ops ATR-B

- The typical base pay range for this role across Canada is CAD $50,500 - CAD $74,200 per year.

Critical Environment Ops ATR-C

- The typical base pay range for this role across Canada is CAD $59,000 - CAD $94,300 per year.

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Find additional pay information here: Canada Pay Information | Microsoft Careers###

Responsibilities

Culture de l'environnement critique

Comprend, respecte et veille a ce que les exigences en matiere de securite et de surete (par exemple, les evaluations des risques professionnels [JHA], les discussions de securite) ainsi que les processus et procedures operationnels soient respectes afin d'effectuer le travail de maniere sure, qualitative et fiable, conformement aux reglementations de l'autorite competente (AHJ) et aux exigences de Microsoft. Reconnait les conditions de travail sures et non sures et agit en consequence (par exemple, arreter/interrompre les taches, suspendre les fournisseurs si necessaire). Signale immediatement toute condition de travail dangereuse observee. Participe aux reunions, formations et transferts requis. Evalue et identifie les ressources et equipements appropries necessaires pour soutenir pleinement les objectifs de sante, securite et environnement (EHS). Maintient activement des conditions de travail sures en tout temps. Veille de maniere proactive a ce que les exigences de securite et de surete soient respectees pour son propre travail et celui des autres.

Maintenance des equipements et systemes

Assure l'accompagnement necessaire des sous-traitants, fournisseurs et prestataires de services tiers sur site selon les niveaux de risque appropries (LOR). Participe au demarrage des travaux tiers (par exemple, s'assurer que les systemes sont correctement mis sous tension/hors tension), garantissant que les travaux commencent et se terminent en toute securite conformement aux pratiques standards, aux procedures et aux reglementations de l'autorite competente (AHJ). Veille a ce que les travaux realises par les fournisseurs soient conformes au perimetre, que toute la documentation soit correctement remplie, et escalade si necessaire. Reconnait les situations ou il faut interrompre les travaux pour traiter des preoccupations potentielles ou identifiees. Coordonne les maintenances preventives et/ou correctives selon le niveau de risque approprie. Identifie et recommande des corrections de procedure en cas d'erreurs detectees ou lorsque cela est approprie. Examine et complete les bons de travail necessaires pour approuver les rapports de service ou les factures des fournisseurs. Effectue le depannage des equipements et systemes de maniere autonome dans les disciplines pour lesquelles il a ete forme. Documente les problemes identifies dans les systemes appropries selon les processus et procedures. Veille a ce que les parametres des equipements et systemes soient conformes aux normes etablies. Communique ou escalade les problemes de depannage avec l'aide de collegues plus experimentes. Possede une comprehension pratique du fonctionnement des equipements dans les disciplines pour lesquelles il a ete forme. Prepare et soumet les rapports requis (par exemple, rapports de transfert, maintenance preventive [PM]) selon les scripts et modeles existants. Developpe des methodes de procedure operationnelle (MOP), des procedures operationnelles standard (SOP) et/ou des procedures numeriques (DMOP) pour les procedures de niveau approprie afin d'assurer une execution sure et fiable. Documente le travail effectue a l'aide d'outils et de modeles approuves pour revision par des techniciens plus experimentes. Accomplit et fournit du mentorat pour soutenir les techniciens moins experimentes dans leurs formations techniques et procedurales obligatoires. Developpe une comprehension des documents de declaration de methode de travail (MSOW). Coordonne les activites et les calendriers associes avec les sous-traitants. Effectue des inspections des equipements dans une installation. Participe aux activites de test et de mise en service. Effectue divers types de maintenance (par exemple, planifiee, predictive, corrective) et de reparations (par exemple, remplacements de base, changement de pieces) pour les disciplines et equipements pour lesquels il a ete forme, en suivant les MOP, SOP et DMOP avec une supervision minimale -- en tenant compte de l'analyse des risques de tache (THA), de la declaration de methode de travail (MSOW) ou des exigences de permis variables. Communique ou escalade les activites de maintenance selon les processus et procedures etablis. Priorise les activites de maintenance selon les besoins et/ou les circonstances. Documente les taches ou problemes rencontres lors des activites de maintenance dans les systemes appropries selon les processus et procedures. Effectue des maintenances de niveau inferieur avec une supervision minimale, et peut resoudre des problemes de niveau superieur avec le soutien de collegues plus experimentes. Suit les calendriers de maintenance recommandes. Maintient tous les systemes et equipements de maniere sure et professionnelle et comprend les niveaux de risque (LOR) associes aux differents types de maintenance.

Exploitation des equipements et des systemes

Reagit en toute securite et stabilise les conditions anormales dans les delais requis pour divers evenements inhabituels dans les installations du centre de donnees, avec une supervision minimale, en utilisant les procedures d'exploitation d'urgence (EOP). Recueille les informations necessaires et participe a la creation de chronologies d'incidents, d'analyses des causes profondes et/ou d'actions a entreprendre apres une condition anormale, selon les besoins. Identifie les parties appropriees pour attenuer les incidents au fur et a mesure qu'ils se produisent. Contribue a l'elaboration des EOP, des methodes de procedure (MOP), des procedures operationnelles standard (SOP) et des procedures numeriques (DMOP) en lien avec les incidents. Participe a la surveillance d'urgence en reponse a des conditions irregulieres ou defectueuses. Effectue les taches assignees (par exemple, rondes, evaluations initiales des performances des equipements) avec differents niveaux de supervision, parfois minimale. Soutient les collegues experimentes en tant qu'assistant. Developpe ses connaissances sur l'exploitation des equipements et des systemes dans une discipline donnee (electrique, mecanique, controle). Exploite tous les systemes et equipements de maniere sure et professionnelle. Utilise le systeme de gestion de maintenance assistee par ordinateur (CMMS) interne pour suivre tous les equipements et completer les demandes de bons de travail pour les operations de maintenance. Suit les heures consacrees aux taches dans les systemes de gestion des taches appropries. Ajoute les donnees requises, documente, consigne les modifications et met a jour les procedures liees aux systemes de gestion du batiment et aux rapports. Signale correctement l'utilisation des pieces de rechange dans les bons de travail de maintenance. Effectue des inspections physiques de l'equipement lie a l'environnement critique (controles, chauffage, ventilation et climatisation [CVC], systemes mecaniques), du batiment et des terrains pour detecter des conditions dangereuses ou anormales. Comprend les alarmes critiques des systemes dans une ou plusieurs disciplines, leur signification, et engage les processus ou procedures d'escalade appropries. Reconnait les circonstances dans lesquelles l'execution est consideree comme sure. Realise diverses inspections et validations des performances des equipements. Surveille les performances depuis les centres d'operations des installations (Facility Operations Centers) pour les operations de maintenance et d'exploitation des equipements (electriques, mecaniques, securite incendie/vie) dans le centre de donnees. Escalade selon les politiques et normes applicables. Utilise la telemetrie, les systemes de controle et autres plateformes pour surveiller l'etat du site, analyser les evenements passes et actuels, ainsi que d'autres processus, et peut identifier les alarmes critiques. Conseille les collegues moins experimentes sur les problemes detectes lors de la surveillance des systemes CE concernes.

Exigences physiques

(s'applique notamment aux roles dans les centres de donnees bases aux Etats-Unis)Montee occasionnelle d'echelles. Montee frequente d'escaliers et/ou de rampes. Station debout prolongee. Levage occasionnel de charges de 22,5 kg (50 lb). Poussee ou traction occasionnelle de charges de 22,5 a 34 kg (50 a 75 lb) avec dispositif d'assistance. Acuite visuelle normale (proche, lointaine et peripherique avec correction), definie selon les criteres medicaux standards. Vision des couleurs normale pour les travaux electriques, definie selon les criteres medicaux standards.

Conditions de travail

S'applique notamment aux roles dans les centres de donnees bases aux Etats-Unis : travail prolonge dans des environnements avec des niveaux eleves de bruit ambiant, de chaleur et de lumiere dus aux equipements et systemes de ventilation necessaires. Comme indique, ce role implique des deplacements professionnels jusqu'a 25 %, ce qui signifie que vous pourriez etre amene(e) a voyager ponctuellement dans le cadre de vos fonctions.

Autres elements

Incarner notre culture et nos valeurs.

Critical Environment Culture

Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures are met, to properly perform work in a safe, quality, and reliable manner in accordance to applicable Authority Having Jurisdiction (AHJ) regulations, and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g., stop/pause tasks, stand down vendors where necessary). Escalates immediately when unsafe working conditions are observed. Participates in required meetings, trainings, and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives. Actively maintains safe working conditions at all times. Proactively ensures safety and security requirements are followed and met for the work of themselves and others.

Equipment and Systems Maintenance

Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate procedure levels of risk (LOR). Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns. Coordinates per appropriate LOR applicable to preventative and/or corrective maintenance. Identifies and recommends procedure corrections if/when errors are detected or when appropriate. Reviews and completes appropriate work orders to support approval of vendor supplier field service reports or invoices. Performs troubleshooting of equipment and systems independently within their trained discipline(s). Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Communicates and/or escalates troubleshooting issues or anomalies with assistance from more experienced colleagues. Has a hands-on understanding of how equipment works within disciplines they have been trained. Prepares and submits required reports (e.g., turnover, preventative maintenance [PM]) as assigned following preexisting scripts and templates. Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for appropriately leveled procedures to ensure safe and reliable execution. Documents completed work using approved tools and procedural templates for more experienced technician review. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments. Develops an understanding of method statement of work (MSOW) documents. Coordinates activities and associated schedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities. Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs (e.g., basic replacements, changing of parts) for specific disciplines and equipment for which they have been trained, following methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) with minimal supervision - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. Prioritizes maintenance activities as required and/or appropriate. Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Performs lower level maintenance with minimal supervision, and may resolve high level issues with support from more experienced colleagues. Follows recommended maintenance schedules. Maintains all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance.

Equipment and Systems Operations

Safely responds to and stabilizes abnormal conditions within the required timeframes for various abnormal facility events within data center with minimal supervision, utilizing emergency operating procedures (EOPs). Gathers necessary information and participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Identifies appropriate parties to mitigate incidents as they occur. Assists in developing emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents. Assists in providing emergency monitoring response to irregular or malfunctioning conditions. Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with varying levels of supervision, sometime minimal. Supports senior colleagues as an assistant. Builds knowledge in operating equipment and systems within a set discipline (e.g., electrical, mechanical, controls). Operates all systems and equipment in a safe and professional manner. Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks within applicable task management systems. Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports. Properly signals spare equipment and parts utilization within maintenance work orders. Performs monitoring physical inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for single discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify critical alarms. Advises less experienced colleagues on issues found while monitoring applicable CE systems.

Physical Requirements

(Applies to but is not limited to US-based Data Center roles)

Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria.

Working Conditions

Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems. As indicated above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.

Other

Embodies our culture and values.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
?Industry leading healthcare
?Educational resources
?Discounts on products and services
?Savings and investments
?Maternity and paternity leave
?Generous time away
?Giving programs
?Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.