Job Description

Description:
Computer Technician - Level 1-2:

• Our top client has a long-term contract to hire for a Level 1-2 IT Technician position to work onsite in Brossard, Quebec, Canada
• This is a bilingual position, so the consultant will need to speak French and English as they will be assisting clients.
• Must have reliable transportation to travel between the Brossard and Montreal offices

This work supports government departments, so appropriate work authorization is required.
DESCRIPTION:
The Technology Solutions and Innovations Department is a leading, connected partner that develops a full range of cutting-edge products and services to meet your needs. Our team of specialists is committed to security, quality customer service, efficiency, reliability, and scalability.
The IT Service Center is seeking an experienced Technician who will occasionally provide local service at our Brossard and Montreal offices.
RESPONSIBILITIES:

• Reporting to the IT Service Center Manager, the IT Technician will have the following responsibilities:
• Provide technical support to internal users and business partners;
• Independently diagnose, analyze, document, investigate, and/or resolve problems, with strong resourcefulness;
• Ensure the proper functioning of workstations, execute software deployments, and manage rights (security groups, etc.);
• Provide support for the Office 365 environment and offer technological guidance to promote optimal use;
• Provide support for Teams Rooms;
• Manage the optimization of our Apple mobile devices: iPads and iPhones.
• Prepare and install various IT equipment.
• Participate in technology projects.

REQUIREMENTS:

• Hold a DEC or DEP in IT or relevant experience;
• Have a minimum of 3 years of experience in IT support for corporate users;
• Good communication and writing skills (bilingual English/French written and spoken);
• Must be available for emergency calls (depending on operational needs) outside of office hours;
• Experience in the Office 365 environment;
• Excellent customer service;
• Knowledge of using an ITSM platform;
• Excellent problem-solving skills;
• Ability to manage priorities and stress;
• Quick learner;
• Highly autonomous, cooperative, and customer-oriented

About Us:
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified(TM) company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Skills Required