Job Description

SummaryBD est l'une des plus grandes entreprises mondiales de technologie mxc3xa9dicale au monde. Faire progresser le monde de la santxc3xa9xe2x84xa2 est notre objectif, et ce n'est pas une mince affaire. Il faut l'imagination et la passion de chacun d'entre nous - de la conception et de l'ingxc3xa9nierie xc3xa0 la fabrication et xc3xa0 la commercialisation de nos milliards de produits MedTech par an - pour regarder l'impossible et trouver des solutions transformatrices qui transforment les rxc3xaaves en possibilitxc3xa9s.Nous croyons que l'xc3xa9lxc3xa9ment humain, au sein de nos xc3xa9quipes mondiales, est ce qui nous permet d'xc3xa9voluer continuellement. Rejoignez-nous et dxc3xa9couvrez un environnement dans lequel vous serez soutenu pour apprendre, grandir et devenir votre meilleur de vous-mxc3xaame. Devenez un crxc3xa9ateur de possible avec nous.En tant que Technicien(ne) de maintenance prxc3xa9ventive bilingue FR/EN, vous soutiendrez nos clients xc3xa0 Quebec City, QC et xc3xa0 travers le Quxc3xa9bec au besoin, et effectuerez l'entretien prxc3xa9ventif de la gamme de produits de la solution de gestion des mxc3xa9dicaments BD. Le poste pour etre aussi base a Pointe a la Croix QC, ou Campbellton, NB.Responsabilitxc3xa9s:

• Allez sur les sites des clients et fournir un support technique de manixc3xa8re professionnelle, rapide, respectueuse et courtoise en tout temps.
• Former, soutenir et effectuer l'entretien des systxc3xa8mes robotiques au besoin et selon les procxc3xa9dures xc3xa9tablies.
• Effectuer des visites de suivi pour rxc3xa9pondre aux besoins des clients.
• Prxc3xa9parer et rxc3xa9diger des rapports de service conformxc3xa9ment aux procxc3xa9dures internes.
• Participer xc3xa0 l'amxc3xa9lioration continue des pratiques dxc3xa9partementales de l'entreprise.
• Autres txc3xa2ches au besoin.

Competences et connaissances:

• Solides compxc3xa9tences en communication xc3xa9crite et verbale en franxc3xa7ais, avec anglais de prxc3xa9fxc3xa9rence.
• La capacitxc3xa9 de travailler de faxc3xa7on autonome, ainsi que dans un cadre d'xc3xa9quipe, d'une manixc3xa8re propre et organisxc3xa9e.
• Un engagement xc3xa0 respecter les politiques de l'entreprise, la conformitxc3xa9 et les normes de qualitxc3xa9.
• Maxc3xaetrise des outils Microsoft Office (Word, Excel, Access).
• Une forte orientation vers le service xc3xa0 la clientxc3xa8le ainsi qu'un grand sentiment d'urgence.
• Flexibilitxc3xa9 pour le travail par rotation (week-ends) et xc3xaatre en mesure de se rendre sur les sites de nos clients tous les jours, nuit, ou au besoin.
• Dextxc3xa9ritxc3xa9 manuelle et vive attention aux dxc3xa9tails.

Experience et Education:

• DEP en gxc3xa9nie mxc3xa9canique, mxc3xa9canique industrielle, automatisation ou autre domaine pertinent et similaire.
• La maxc3xaetrise du franxc3xa7ais et anglais (lire, xc3xa9crire, parler) est requise, car la personne devra communiquer avec les clients dxe2x80x99expression franxc3xa7aise et anglaise/ ou intervenants internes.
• Doit xc3xaatre en mesure de voyager jusquxe2x80x99xc3xa0 30% au besoin.
• Doit possxc3xa9der et maintenir un permis de conduire valide et un antxc3xa9cxc3xa9dent de conduite propre pendant au moins 3 ans, ainsi que rxc3xa9pondre aux normes de sxc3xa9curitxc3xa9 automobile de BD.
• Doit xc3xaatre en mesure de soulever un minimum de 70 lbs, et de travailler sur vos pieds pendant de longues pxc3xa9riodes. Cette position nxc3xa9cessite un besoin considxc3xa9rable de pousser, de tirer, de sxe2x80x99abaisser, de se plier/flxc3xa9chir et de soulever.

xc3x89tudes, compxc3xa9tences et expxc3xa9rience prxc3xa9fxc3xa9rxc3xa9es :

• La connaissance de l'industrie pharmaceutique, des dispositifs mxc3xa9dicaux et / ou des systxc3xa8mes d'automatisation est un atout.
• La familiaritxc3xa9 avec la gestion des outils CRM est un plus, l'expxc3xa9rience Salesforce prxc3xa9fxc3xa9rxc3xa9e.

English job description below We are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of healthxe2x84xa2 is our Purpose, and itxe2x80x99s no small feat. It takes the imagination and passion of all of usxe2x80x94from design and engineering to the manufacturing and marketing of our billions of MedTech products per yearxe2x80x94to look at the impossible and find transformative solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which youxe2x80x99ll be supported to learn, grow and become your best self. Become a maker of possible with us.About the role:As the Bilingual Preventative Maintenance Technician, you will support our customers in Quebec City, QC and across Quebec as needed, and will perform preventive maintenance for the medication management solution BD product line. The role can also be based in Pointe a la Croix, QC, or Campbellton NB.Responsibilities:

• Travel to customer sites and provide technical support in a professional, prompt, respectful and courteous manner at all times.
• Train, support and carry out maintenance on robotic systems as required and according to established procedures.
• Conduct follow-up visits to meet customer needs.
• Prepare and write service reports in accordance with internal procedures.
• Participate in the continuous improvement of the company's departmental practices.
• Other tasks as needed.

Skills and Knowledge:

• Strong written and verbal communication skills and be fluent in French, with English preferred.
• The ability to work independently, as well as in a team setting, in a clean and organized manner.
• A commitment to upholding company policies, compliance and quality standards.
• Proficiency with Microsoft Office tools (Word, Excel, Access).
• Strong client-service orientation along with a high sense of urgency.
• Flexibility for rotational work (weekends) and be able to travel to our clientsxe2x80x99 sites daily, overnight, or as needed.
• Manual dexterity and keen attention to detail.

Education and experience required:

• DEP in mechanical engineering, industrial mechanics, automation or other relevant and similar field.
• Fluency in French and Englinsh (read, write, speak) required, as the person will need to communicate with French-speaking customers and/or internal stakeholders in English.
• Must be able to travel up to 30% as needed.
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.
• Must be able to lift a minimum of 70 lbs, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting.

Education, skills and experience preferred:

• Knowledge of the pharmaceutical, medical device industry, and/or automation systems an asset.
• Familiarity with CRM tools management is a plus, Salesforce experience preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Companyxe2x80x99s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BDxe2x80x99s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. Itxe2x80x99s also a place where we help each other be great, we do whatxe2x80x99s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, youxe2x80x99ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit https://bd.com/careers
Great Place to Workxc2xae has certified our workplace culture based on your feedback in the Trust Indexxc2xae survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.Required SkillsOptional Skills.Primary Work Location CAN Mississauga - Millcreek DriveAdditional LocationsWork Shift

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