Job Description

At Pilot, we work with an incredible team who are passionate about coffee and equally committed to quality. To achieve our full potential, we foster an environment where everyone feels included, heard and appreciated. Our values of quality, innovation and relationships enable us to provide exceptional service and lie at the heart of everything we do.

We are looking for a Technician who will be responsible for the meticulous installation and continuous maintenance of critical coffee and cafe equipment for Pilot Coffee Roasters retail and wholesale clientele. The ideal candidate will be passionate about elevating quality standards and possess a strong interest in all things coffee, eager to grow alongside other enthusiasts. You must excel in a customer service-oriented environment, working efficiently with a diverse, friendly, and professional team.

Technical ServicesDevelop, implement, schedule, and formally calendarize a comprehensive preventative maintenance program for customer equipment. Provide expert technical services, including the thorough investigation and resolution of any technical concerns reported by wholesale partners or Pilot Coffee Roasters retail locations. This encompasses, but is not limited to, the maintenance and repair of espresso machines, grinders, brewers, and all ancillary cafe-related equipment. Execute independent troubleshooting and resolution of technical malfunctions, utilizing authorized equipment supplier technical support channels and consulting with Pilot's Head Technician as required. Provide comprehensive support to the Technical Service Manager, including the timely provision of status updates on all work in progress and completion of administrative duties. Perform professional installations of new cafe equipment, including but not limited to espresso machines, brewers, grinders, and associated accessories such as drip trays, rinsers, ice machines, and water filtration systems. Provide assistance to PCR satellite operations with miscellaneous repair needs and, when necessary, coordinate the services of external trades professionals or contractors. Maintain a state of readiness for all Pilot Coffee Roasters tools and ensure the spare parts inventory is adequately stocked to complete all required technical services promptly. Generate accurate quotes and formal invoices for services rendered.


Qualifications and ExperienceDemonstrated mechanical aptitude and proficiency in logical and reasoned problem-solving. Possession of a valid G-class driver's license with an impeccable driving record.


Desirable AttributesPrior professional experience in customer support is preferred. Completion of an Engineering certificate and/or post-secondary education is preferred. Possession of a valid Trades Certificate in Plumbing or Electrical is preferred. Experience as a Barista or direct professional experience working on espresso machines is preferred.


Working ConditionsRotational schedule with frequent evenings and weekends required based on business needs The ability to frequently lift and maneuver heavy packages (up to 50lbs) is required. Daily operation of a company van is required, necessitating adherence to all safe driving conditions and compliance with all provincial highway, roadway, municipal parking, and traffic bylaws. Regular daily travel to customer locations within the Greater Toronto Area (GTA) is mandatory, with periodic extended travel to customer locations across Canada.

DIVERSITY, INCLUSION + COMPANY PROFILE

Pilot Coffee Roasters aim to provide a barrier free experience for those looking to join our team and we welcome and encourage applications from people with disabilities, Indigenous peoples, racialized people, people from gender and sexually diverse communities and / or people with intersectional identities. Accommodations are available on request for people taking part in aspects of the recruitment process. People requiring accommodation(s) during the recruitment process, can notify their recruiter directly.


Pilot Coffee Roasters is a full-service specialty coffee roastery, cold brewery, training provider and cafe operator with multiple locations across Toronto and wholesale accounts from coast to coast. We focus on Direct Trade partnerships that positively impact the communities at origin, and roast coffees at the vanguard of innovation to offer an unparalleled sensory experience. Visit pilotcoffeeroasters.com for more information.

RECENT ACCOLADES

Growth 500, Canada's Fastest Growing Companies 2019*
RGD In-House Design Awards 2019, Award of Merit for Branding and Packaging*
Great Place to Work Certified 2019, and recognized on the following sub-lists; Best Workplaces for Inclusion, Best Workplaces for Millennials, Best Workplaces Managed by Women, Best Workplaces in Manufacturing, Best Workplaces in Ontario, and Best Workplaces for Women.*



Please note that we will only be contacting applicants who have been selected to move forward in the interview process. No recruitment agencies please.