Job Description

Company Description

At UAP, our vast team of tech enthusiasts is dedicated to driving efficiency, reliability and excellence in every aspect of our operations. We are looking for a new team member for our IT team who is ready to grow their career in a diverse and supportive work environment. Join UAP and be part of our exciting journey where your technical skills will help us keep Canada moving every day.

The NAPA support team is currently looking for a technician. We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service.


Your responsibilities will be:

Respond to requests or questions referred to the store support group, Update the database of requests and solutions made on each call; Maintain the availability of the "Karmak" & "ICC" systems in the corporate stores and distribution centers of the Heavy Duty Parts Division; Provide administrative support to other team members. Respond to requests or inquiries made to the store support group; Perform triage of requests and solutions on each call; Solve problems and answer questions from users of the store systems; Guide and train users to better use the system; Maintain our store systems; Ensure the functionality of the systems to support store operations at all times; Provide support service outside of office hours on an alternating basis (the team must cover the hours between 6 a.m. and 7:30 p.m.). Must be available for a 5-hour shift on Saturdays on a rotating basis. Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations.

Qualifications

To join our team, you need:

1 to 2 years of experience offering user support; Knowledge of product management and store operations; Bilingualism English and French as you will need to collaborate regularly with colleagues across Canada; Knowledge of PCs and Windows NT or 2000;

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.