Job Description

A Warm Wyndham Welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of Technician, Service Desk and Event.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community. Every day, we work to make hotel travel possible for all. We welcome you to learn more about our outstanding team.

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 600+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Finance/Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

As a successful candidate your starting rate of pay will be $21.50 per hour.

• Experience a commitment to your financial security, health, development and growth
• Comprehensive benefits including wellness programs and virtual wellbeing health care services
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra Personal Days, Team Member Appreciation Days and flex days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 90 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs

• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have a full-time opportunity for an experienced and dynamic Technician in our Service Desk and Event Department. We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently we offer flexibility for our teams to work a hybrid schedule which provides the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

Reporting to the Service Desk Supervisor, our Service Desk and Event Technician is responsible for providing friendly and professional Count on Me service to our Wyndham Team Members. You will use your proven analytic and strong problem-solving skills as the first point of contact for Wyndham Team Members to resolve their general inquiries, service requests and incidents. In this role you will receive, prioritize, document, troubleshoot, and escalate end user service requests and incident overflow that come in by telephone, e-mail, walk-in, and chat. The Service Desk & Event Technician is also responsible for responding to events from our monitoring tools, including logging event tickets and paging out to teams as required. The service desk provides 24/7 support and shift flexibility is essential.

Our ideal candidate will have a demonstrated one (1) years\' experience working as a Service Desk Technician supporting PC based operating systems, local area networks and software applications, two-factor authentication on e-mail and applications and ITIL certification. A post-secondary education in Computer Science or related fields or equivalent on the job experience and proficiency with the usage and configuration of Windows 7, Windows 10, Microsoft Office Suite, Office 365, IOS and Android devices, Active Directory, Bomgar, communications software and other PC software applications. You have exceptional customer service skills, demonstrate outstanding interpersonal skills with a focus on rapport-building, listening and problem-solving, highly self-motivated and self-directed and prioritize and demonstrate strong attention to detail.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career. Thank you for your interest in learning more about our Wyndham Saint John team.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\'s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\'s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

\xe2\x88\x99 Being responsive, respectful and delivering great experiences to our guests, partners and communities.

\xe2\x88\x99 Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

\xe2\x88\x99 Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

\xe2\x88\x99 Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

\xe2\x88\x99 Competitive salary and benefits.

\xe2\x88\x99 Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

\xe2\x88\x99 A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

Wyndham Hotels and Resorts