Job Description

Our culture lifts you up\xe2\x80\x94there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type: Regular

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In accordance with established procedures, policies and available tools, the incumbent is responsible for installing, operating and maintaining all products and associated equipment to Cogeco and Industry Canada standards and to the Customer\xe2\x80\x99s satisfaction.

RESPONSIBILITIES:

Regularly performs installations, , service additions and disconnections of all Cogeco services as they relate to Commercial and Residential premises Installs, tests, troubleshoots and repairs services and products to Cogeco/ industry standards - which applies to Fibre, Copper, Coax and Wireless technology..

Educates customers on the use of all related Cogeco products and services.

Is knowledgeable and aware of all industry standards and building codes as they relate to Commercial and Residential Installations.

Identifies and documents any network related issues that need to be addressed prior to the installation and pass this information on to the network and the Business Development groups following standard processes and procedures.

Is responsible for the daily coordination of work with our internal business partners to ensure customer\xe2\x80\x99s expectations are being met.

Identifies and reports any substandard quality through the Cogeco referral process.

Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.

Building and fostering positive relationships with all customers, identifying their needs and responding in a timely manner with the utmost professionalism.

Ensures the vehicle, related test equipment and other assigned tools and equipment are maintained in excellent condition.

Performs various administrative duties such as completing and maintaining accurate system records, activity reports and support documentation.

CML position will be expected to perform all work, within the CFT role \xe2\x80\x93 both Residential and Commercial, as per the changing demands of installation/service work throughout the year.

Performs other duties/tasks as assigned.

As part of their work, employees must take all necessary measures to ensure their own health and safety, and that of their co-workers and the public in general. They must use available personal protective equipment at all times, and comply with all Health & Safety instructions, guidelines, policies and procedures issued by the Company.

To support Cogeco\xe2\x80\x99s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers\xe2\x80\x99 needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer\xe2\x80\x99s needs.

ACADEMIC TRAINING:

College diploma or combination of equivalent education and work experience required.

CATV, Telecommunications or related technical training certificate would be an asset.

CCNA certification in Routing and Switching devices is an asset.

Certified in Wireless broadcast technology is an asset.

WORK EXPERIENCE:

Minimum 3 years experience in CATV System.

Minimum of 2 years relevant commercial installation experience.

SPECIFIC COMPETENCIES:

General technology understanding of broadband, cable telecommunications and and IP technology.

Demonstrated working knowledge of cabling \xe2\x80\x93 fibre, copper, coax and wireless technology.

Demonstrated knowledge and commitment to following and encouraging safe work practices.

Demonstrated knowledge of commercial building codes as it relates to installation of broadband telecommunication wiring.

Strong interpersonal and customer service focus.

Must be people and team oriented and have demonstrated ability to communicate clearly, verbally and in writing.

Detail oriented and possess sound organizational, problem solving, analytical and reporting skills.

Superior organizational and analytical skills with the ability to independently manage multiple priorities.

Must be PC literate, and must have good working knowledge of Internet and MS Office applications (e.g.: Outlook, Word, Excel, and Access).

Self motivated and able to work independently and take initiative in identifying and resolving problems.

Valid Ontario driver\xe2\x80\x99s license and eligibility to drive Cogeco vehicles.

Flexibility required with respect to hours of work as business needs change.

PHYSICAL DEMANDS AND VISUAL ACUITY:

On call support and standby required.

Ability to lift up to 70 lbs.

Must satisfy the visual acuity test requirements (ie: depth perception, colour, distance and peripheral vision).

Location : Chatham, ON

Company : Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we\xe2\x80\x99re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at

Cogeco