Job Description

Req Id: 413580

\xe2\x80\x8bOur team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you\xe2\x80\x99ll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact \xe2\x80\x93 helping people as they connect, work, learn and play.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You\xe2\x80\x99ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services \xe2\x80\x93 ensuring that our customers can stay entertained and connected anytime, anywhere.

Job Title : Technician \xe2\x80\x93 Advanced

Job Location Address: 671 Lagauchetiere O., Montr\xc3\xa9al, Qc.
Job Status: Regular Full Time

Name and description of hiring department:

As part of the Bell Network group, we works on innovative and cutting edge technologies. Every day is a new opportunity to support new quality solutions for our customers.

We are seeking a motivated and innovative professional who will help us support Network Services and who works with a focus on continuous improvement. Bell is changing and we are looking for talented new people to accelerate this transformation. Get ready to have fun, explore new technologies and learn something new every day.

If you enjoy\xe2\x80\xa6

• Connecting with people from other fields. You will work closely with other technical teams and suppliers to deliver state-of-the-art solutions
• Participate in the development and laboratory verification of new services
• Certifying and operationalizing new equipment
• Transform a business or system problem into modular and maintainable solutions with the team
• Gain hands-on experience and support operational teams on cutting-edge network technologies
• Ensure that the solutions put in place can be supported by the operational teams
• The field of network automation with appropriate technical knowledge

... You are just the right person for our team! We would like to get to know you.

Main Job Duties / Accountabilities include:

• Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
• Work closely with L3 support to resolve complex incidents
• Provide the necessary support to ensure all SLAs are met
• Participate in onboarding process for new clients
• Manage services related to the customer while following Bell Canada processes, tools and best practices
• Must be able to attend customer meetings and clearly identify and communicate various items within Bell\xe2\x80\x99s obligations
• Provide weekly and monthly reports as required
• Create and maintain customer and internal technical documentation and databases
• As needed, act as the customer\xe2\x80\x99s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
• Identify and propose improvement to processes
• Participate in different internal initiatives
• Keep up with emerging telecommunication technology
• Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities

Prerequisite:

• Candidates who are part of the Craft and Services bargaining unit must have;

• A college diploma in electronics or telecommunications, or equivalent work experience
• At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
• Candidates from outside the Craft and Services bargaining unit must have:

• A college diploma in electronics or telecommunications, or equivalent work experience
• A minimum of a high school diploma
• At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
• Fluent in English and French
• As necessary, agree to undergo a background security check to meet a customer\xe2\x80\x99s clearance requirement

Essential Qualifications / Skills:

• Intermediate knowledge of the OSI model
• Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
• Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
• Intermediate knowledge of Ethernet &TCP/IP
• Basic knowledge on ITIL practices
• Intermediate knowledge on at least 2 of the following products:

• Aruba networking products
• Brocade networking products
• Cisco networking products
• Citrix networking products
• F5, networking products
• Fortinet networking products
• HP networking products
• Juniper/Mist networking products
• Radware networking products
• Basic knowledge on at least 1 of the following technology:

• RIP
• OSPF
• BGP
• MPLS
• security
• wireless services
• Intermediate knowledge of Microsoft Office
• Must possess excellent organizational skills and the ability to prioritize tasks in a dynamic environment
• Ability to make decisions promptly and manage risks while under pressure
• Analytical thinking and problem solving abilities

Working Conditions:

This is a 24/7 operation. The candidate may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed. Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.

Note that many working conditions are subject to terms outlined in the collective agreement.

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 09/08/2023

For work arrangements that are \xe2\x80\x98Hybrid\xe2\x80\x99, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that taking care of our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you\xe2\x80\x99ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and the well-being of your family too. As soon as you join us, you\'ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you\'ll enjoy a 35% discount on our services and have access to exclusive offers from our partners.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, because everyone belongs, you\xe2\x80\x99ll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We strongly encourage and welcome individuals who may require accommodations during the hiring process to please let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell, please email our Diversity & Inclusion Team at inclusion@bell.ca.

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Created: Canada, QC, Montreal

Bell