Job Description

Position:

Technical Writer

Location:

Winnipeg, MB (onsite with some hybrid flexibility possible)

Contract Term:

2 years (with up to 3 additional 1-year extensions)

Start Date:

October 2025

About the Role

We are seeking an experienced Technical Writer to support a large-scale IT Risk Mitigation initiative. The successful candidate will collaborate with internal teams and external consultants to produce and maintain high-quality technical and operational documentation that is clear, consistent, and aligned with organizational standards and best practices.

Key Responsibilities

Develop and maintain documentation, including:
- Standard Operating Procedures (SOPs)

- System architecture and design documents

- Process diagrams and workflows

- Configuration and deployment guides

- Disaster recovery and incident response playbooks

- Data centre design and configuration documentation

- Policy and compliance documents

- User and administrator manuals

- Training and onboarding guides

- Knowledge base articles, FAQs, and reporting templates

Work with SMEs, IT teams, and project managers to capture and document technical information Standardize documentation templates, formats, and style guides Provide guidance on documentation workflows and version control Participate in peer reviews of documentation for quality and completeness Support knowledge transfer and sustainable documentation practices within internal teams Contribute to training, guides, and operational documentation as needed

Qualifications

Mandatory Requirements:

Minimum 5 years of IT technical writing experience Experience developing training materials for adult learners Proven work on application discovery playbooks and disaster recovery strategies Advanced proficiency with Microsoft Word, Excel, PowerPoint, Project, SharePoint, and Visio

Preferred/Assets:

Strong communication and presentation skills Experience with Jira and Confluence Familiarity with system design principles and documenting IT/business processes Experience documenting business applications in a corporate environment Background in business analysis or project management
Job Types: Full-time, Fixed term contract
Contract length: 24 months

Application question(s):

Do you have 5+ years of IT technical writing experience? Have you developed training materials for adult learners? Have you developed disaster recovery strategies/playbooks? Have you created application discovery playbooks?
Work Location: Hybrid remote in Winnipeg, MB R3C 3Z3