Job Description

The WCB requires one (1) external resource (the "Technical Writer") to assist in developing and improving documentation to support the multi-stream IT Risk Mitigation Initiatives. The Technical Writer will collaborate with internal teams and external consultants to produce and maintain a wide range of technical and operational documentation, including but not limited to:

a. Standard operating procedures (SOPs).
b. System architecture and design documentation.
c. Process diagrams and workflows.
d. Configuration and deployment guides.
e. Disaster recovery playbooks and documentation.
f. Incident response and recovery playbooks.
g. Data centre design and configuration documentation.
h. User and administrator manuals;
i. Policy and compliance documentation;
j. Knowledge base articles and FAQs;
k. Training materials and onboarding guides;
l. Request for Proposal (RFP) documentation;
m. Communication assets, templates, and reporting; and

The Technical Writer will work closely with subject matter experts, project managers, and operational teams to ensure all documentation is clear, consistent, and aligned with organizational standards, regulatory requirements, and best practices. The WCB's IT Department and/or Enterprise Program Management Office (EPMO) will be responsible for approving the final outputs before delivery.

The Technical Writer will be expected to work in a collaborative manner with internal staff to support knowledge transfer and capacity building. This includes:

a. Sharing best practices for technical writing and documentation development.

b. Assisting staff in adopting standardized templates, formats, and style guides.

c. Providing guidance on documentation workflows and version control.

d. Supporting internal teams in maintaining and updating documentation post-engagement; and

e. Encouraging sustainable documentation practices that align with organizational standards.T

he Technical Writer

must

have the following experience and knowledge:

a. Minimum 5 years IT technical writing experience.

b. Developing training materials for adult learners.

c. Delivering similar technical writing outputs described in the description of services, specifically application discovery playbooks, and disaster recovery strategies; and

d. Using Microsoft tools such as Word, Excel, PowerPoint, Project, SharePoint, and Visio at a high proficiency level.

The Technical Writer

should

have working experience and knowledge with the following (which may be considered an asset when evaluating):

a) Communication and presentation skills.

b) Jira and Confluence.

c) Applying system design principles in the context of technical writing.

d) Documenting technological solutions to support business processes.

e) Creating and documenting system documents such as process diagrams.

f) Documenting business applications in a corporate environment.

g) Business and systems analysis; and

h) Project management.

Job Type: Fixed term contract
Contract length: 14 months

Pay: $54.00-$66.00 per hour

Expected hours: 7.25 per week