Job Description

Assignment: RQ09549 - Technical Writer - Senior
Job Title: Technical Writer - Senior
Requisition (SS): RQ09549
Start Date: 2025-09-02
Client: Community Services Cluster
End Date: 2026-03-31
Office Location: 777 Bay, Toronto
Organization: Community Services Cluster
Extension # of Days: 110.00
Ministry: Ministry of Public and Business Service Delivery and Procurement
# Business Days: 144.00
Hybrid - Candidate MUST work 3 days onsite and 2 days remote
MUST HAVES:

• Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, familiar with networking, firewall, storage, backup and disaster recovery design.
• Experience in the creation and editing of technical project documents including architecture artefacts based on existing systems or design concepts from senior team members.
• Skilled at using standard technical writing tools such as Power Designer, Microsoft Visio, UML and/or Adobe Technical Communication Suite

Description

• Note: This contract will require the consultant to work from the office location 3 days per week with the remaining 2 days being worked remotely.

Responsibilities:

• Creates professional technical project and user documentation, including systems and operational procedures
• General Skills Experience in the creation of technical project and user documentation, including procedures at the specified experience level
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices
• Knowledge and experience in developing on-line documentation
• Knowledge and experience with at least one platform
• Knowledge and experience with communications protocols
• Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
• Ability to communicate with cross functional teams (development, business, testers) and a wide range of audiences
• Ability to create a quick start guide covering the main steps a user will follow
• Ability to create a detailed configuration/administrative guide to users covering all details required
• Experience and ability to create a glossary or list of terms and definitions
• Experience with office automation suites, presentation tools, and at least one authoring package
• A team player with a track record for meeting deadlines
• Proficiency in English Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite

Desirable Skills:

• Knowledge, understanding and experience in publishing content on websites
• Proficiency in French Strong interviewing and listening skills to capture necessary information
• Ability to learn and work with new graphic tools as required
• Ability to validate technical documentation and confirm documentation aligns with product functionality
• Ability to create feedback forms/tools to gather information from users
• Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help

Experience and Skill Set Requirements
Technical Skills 60%

• Strong knowledge and experience with documentation tasks for Azure cloud architecture and infrastructure design, familiar with networking, firewall, storage, backup and disaster recovery design.
• Strong knowledge and experience with documentation tasks for large scale Java EE application design concepts such as security, scalability, reliability, and performance.
• Experience in the creation and editing of technical project documents including architecture artefacts based on existing systems or design concepts from senior team members.
• Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry and government standards and best practices.
• Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package.
• Skilled at using standard technical writing tools such as Power Designer, Microsoft Visio, UML and/or Adobe Technical Communication Suite
• Experienced in creating content and graphics that effectively communicate conceptual, procedural, and reference information for end-user administration, installation and configuration guides and online help.
• Knowledge and experience with preparing conceptual, logical and/or physical processes documents.
• Ability to validate technical documentation and confirm documentation aligns with product functionality.

General skills - 35%

• Proficiency in English
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills.
• Ability to communicate with cross functional teams (development, Architecture, business, testing) and a wide range of audiences.
• A team player with a track record for learning new concepts quickly, following guidance and meeting deadlines.

Public Sector Experience - 5%

• Experience in the Public Sector, either as a vendor representative or under contract to a government ministry or agency.