Job Description

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Location: Ottawa and surrounding area

At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship to foreign applicants for this position.

About this opportunity

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we\xe2\x80\x99ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead, and perform at your best, shaping the future of technology. This is a place where you\'re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.

As a technical writer in the Assurance team, you will take an active role in the development of customer-facing product documentation for a service orchestration and assurance product. We collaborate with other teams, including design, verification, service delivery, and support to produce and improve our documentation.

What you will do

As part of the team, your responsibilities will include:

• Producing, editing, and updating product documentation. Writing activities contribute to documents such as user, installation, operation, and troubleshooting guides.
• Author and information architect roles to develop content in component content management systems (CCMS), build and publish libraries, and manage releases.
• Collaborating with product team members to develop and verify content.
• Communicating technical information clearly, concisely, and accurately to meet customer quality expectations.
• Coordinating and participating in technical and editorial reviews and seeking feedback from customer advocates.

You will bring

• Expert English language skills
• University degree or college diploma in Technical Writing
• Organizational skills; efficiently managing your time and adapting to variable requirements
• Ability to work both independently and collaboratively
• Experience with CCMS, Darwin Information Typing Architecture (DITA), content-reuse, and single-sourcing
• Strong understanding of content development and collaboration tools, such as Ixiasoft CCMS, oXygen XML, Snagit, Jira, Confluence
• An attention to detail, a willingness to learn, and a desire to improve the presentation of technical information and streamline ways of working
• Advanced technical writing and editing skills, with a minimum of 5 years\' experience
• Comfortable navigating code reviews for developer documentation
• Familiarity with software development, telecommunications, and business and operational support systems (BSS/OSS)

This role reports to the Manager Technical Publications

Why Join Ericsson?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds \xe2\x80\x93 you will be redefining it. You won\xe2\x80\x99t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Canada : Ontario : Ottawa

Req ID: 732268

Ericsson