Job Description

Role: Intermediate Technical Writer

Location: Ottawa, ON

Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world\'s leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.

Position Summary:

We are looking for an Intermediate Technical Writer for our Ottawa office where you will primarily contribute to the documentation for Klocwork, one of our static code analysis products. As part of a growing and dynamic company, you\'ll have excellent opportunities to learn and expand your career. You\'ll also be part of our global team of writers who are professional, supportive, and fun!

Responsibilities:

• Develop user information products and collateral, including illustrations, to communicate to our customers what the product is, how to use it, and its capabilities. This includes documenting new features and enhancements and making incremental updates and corrections to existing information.
• Work in conjunction with the other writer to develop plans to ensure you meet project deadlines, and coordinate publishing and distribution to correspond with product updates and releases.
• Assess user requirements and identify conceptual weaknesses in the product and suggest ways to make things easier to understand and use.
• Respond to feedback from both customers and internal people, assess and address their needs and requirements, and make relevant improvements.
• Work closely with different teams such as product management, engineering, support, customer success, and professional services.
• Gain solid knowledge of the product through hands-on experience as well as by participating in development meetings, interacting with developers, and reviewing design and customer requirements.
• Review UX designs and provide input on text strings and messages visible in the product UI.
• Help support the localization effort for the documentation in coordination with the other writer to ensure a smooth workflow and timely and accurate publishing of localized content.
• As part of a larger documentation team that is responsible for all products, help us define our information development strategies and work on strategic initiatives.

Requirements:

• 3-4 years technical writing experience in a software development environment
• Degree in the arts/humanities, and/or college diploma in Technical/Professional Writing, or equivalent
• Proven technical writing skills, including the development of user, installation, admin, and command line documentation
• Ability to simplify and break down complex concepts into easy-to-understand, meaningful content that meets the audience needs
• Ability to learn complex software applications quickly and to work under tight deadlines
• Ability to communicate effectively with diverse teams (for example, development, customers, sales, engineers), who may be remote and across multiple time zones
• MadCap Flare experience preferred
• Experience working with image editing software such as SnagIt
• Working knowledge of source control systems (Helix Core, Git, etc.)
• Working knowledge of Linux and Windows administration tasks
• Basic understanding of HTML and CSS
• Experience working with code samples
• Experience with an agile development process preferred
• Experience with bug tracking tools, such as Jira, preferred
• Experience with localization processes and publishing in multiple languages preferred
• Proactive problem-solving attitude and a strong desire to make a difference

If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!

Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.

We are unable to provide assistance in obtaining Canada Permanent Residency, therefore - if you are on a post-grad work visa and will be looking to obtain PR in the future; we will not be able to consider you.

Recruitment, Assessment, and Selection

Perforce Software will notify employees and the public about the availability of accommodation for job applicants who have disabilities. Applicants will be informed that these accommodations are available, upon request, for the interview process and for other candidate selection methods. Where an accommodation is requested, Perforce Software will consult with the applicant and provide or arrange for suitable accommodation. Successful applicants will be made aware of Perforce Software\'s policies and supports for accommodating people with disabilities.

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