Job Description

We are looking for a

Technical Writer

to assist in developing risk management solutions as part of our Cybersecurity Knowledge Platform. We are seeking a writer to work closely with engineering teams, Product Managers, and Product Owners to develop documentation needed by users to manage their cyber risk. Members of our team enjoy a collaborative work environment, delivering features and improvements of real value to real customers.

In this role, you will be responsible for developing both online and offline documentation for customers, partners, and internal teams. You will collaborate with editors and other members of the technical staff to ensure the highest quality content possible is produced.

The ideal candidate is a writer who enjoys working in a highly collaborative, geographically diverse agile environment that values speed, predictable delivery, and quality. The position reports to a Manager of the Technical Publications Team or above.

If you are looking to build your career with an exceptional team, be part of building something great, and make an impact, you may have found it here!

WHAT YOU WILL DO

Create and maintain high-quality documentation for our Cyber Risk Management platform, including user guides, API documentation, release notes, knowledge base articles, and in-product help Translate cybersecurity and risk management concepts into clear, concise, and user-friendly content that enables customers to understand and maximize our solutions Collaborate closely with product managers, engineers, customer success, and support teams to gather requirements and ensure accuracy of all documentation Structure and organize content to improve discoverability, usability, and consistency across the documentation library Continuously update and refine documentation in line with product releases, ensuring alignment with our security standards and style guidelines Gather feedback from internal stakeholders and customers to identify gaps and improve content clarity and effectiveness Champion processes that support team-led work planning, value delivery, and predictable execution
WHAT YOU'LL NEED

5+ years of experience in technical writing for software or SaaS products, with at least 2 years in a senior or lead capacity Proven ability to write for technical audiences, translating cybersecurity and enterprise risk concepts into clear, actionable guidance Expertise with modern documentation workflows and tools (e.g., Docusaurus, Markdown, Git/GitHub, Confluence, static site generators, or equivalent) Experience collaborating with cross-functional teams in agile environments, balancing competing priorities with strong organizational skills Solid understanding of IT infrastructure Strong editorial judgment with the ability to set and maintain high standards for accuracy, clarity, and consistency Bachelor's degree in English, communications, business administration, technical writing, or equivalent
AND IDEALLY

Domain expertise in vulnerability management, asset and identity management, or risk-based security practices Background in information architecture, structured authoring, or content strategy for large-scale documentation systems Experience measuring documentation impact and using analytics or feedback loops to improve content quality Leadership qualities with the ability to influence stakeholders, champion documentation priorities, and elevate the role of content across the organization Comfort working in fast-paced, agile environments Curiosity, adaptability, and a growth mindset--always looking for ways to improve both your craft and the customer experience Master's or Advanced Degree in English, communications, business administration, technical writing, or equivalent
We believe in creating a workplace that is inclusive and free from any form of discrimination or prejudice. Our commitment to diversity and inclusion is at the forefront of everything we do, and we strive to build a team that reflects the communities we serve. We are dedicated to promoting anti-racism and creating a welcoming and respectful environment for all employees. We encourage candidates from diverse backgrounds and experiences to apply, and we are committed to providing equal employment opportunities to all employees and applicants.

Job Types: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

Work Location: Remote