Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Technical Writer, you will be responsible for providing advanced technical writing expertise, content creation, and design for various Corporate Security reports, One Calgary submissions, business unit standards, guides/guidelines, Standard Operating Procedures (SOPs), and forms. You will edit and produce complex data and manage sensitive information, resulting in the development of professional working documents. Primary duties include:

Draft, write and edit to ensure policies, standards, guides, and other documentation comply with and follow City guidelines, standards, style guides and best practices and are linked to relevant frameworks. Collaborate with Subject Matter Experts (SMEs) and other interested parties to understand technical concepts and gather information needed for documentation. Write clear, concise, and accurate content using plain language and appropriate technical terms. Ensure the content is organized logically, with clear headings, sections, and sub-sections. Incorporate appropriate visuals, such as diagrams, screenshots, or illustrations to enhance understanding. Stay current with industry trends, best practices, and new technologies relevant to technical writing. Update and maintain online documentation, including the forms library, security messages and digital displays. Identify necessary updates and revisions to reflect changes in products, features, or processes, services, strategies and corporate direction. Verify the accuracy of the information by testing procedures or seeking feedback from users and identify areas for improvement or clarification.

Qualifications

A completed certificate in Technical Writing and at least 5 years of technical writing experience, OR; A completed 2 year diploma in Communications or a related field, including courses in technical writing, and at least 3 years of technical writing experience, OR; A degree in Communications or a related field, including courses in technical writing, and at least 1 year of technical writing experience. A thorough and strong understanding of technical writing principles and advanced writing skills and proficiency and expertise in using relevant work processes, page layout and web editing software. Intermediate proficiency with Microsoft Office, Visio, Adobe Captivate, Adobe Acrobat Pro, SharePoint and knowledge of Content Server. Demonstrated knowledge of industry principles and practices of technical writing and how it relates to adult education. Experience in Corporate Security or working knowledge of risk management and/or risk mitigation will be considered an asset. Success in this position requires effective communication skills, strong attention to detail, problem solving skills, the ability to make decisions and to collaboratively create and implement continuous improvement objectives.

Pre-employment Requirements

A security clearance will be conducted. Successful applicants must provide proof of qualifications.

Workstyle:

This position may be eligible to work from home as one of several flexible work options available to City employees. Such arrangements are based on the operational requirements of the position and employee suitability and are subject to change based on operational needs and corporate direction.


Union: CUPE Local 38
Business Unit: Corporate Security

Position Type: 1 Permanent
Location: 323 7 Avenue SE

Compensation: Pay Grade 8 $37.77 - 50.50 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: June 3, 2025

Job ID #: 312049