Job Description

Information Technology - Sault Ste. Marie Hybrid - Sault Ste. Marie, Canada

Description

Internal Job Title: Technical Trainer
Job Type: Permanent, Full-time
Location: Sault Ste. Marie
Work Model: Hybrid

Deadline for Submissions: September 29th, 2023

Position Summary

As a Technical Trainer in our Lotteries department, you will develop and deliver comprehensive training and training materials that enhance user experiences and ensure successful product launches.

What We Can Offer You

• Compensation: We seek long term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees,
• Best-in-class health, medical and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.
• Career: As a knowledge-based organization we will provide you with a wealth of learning opportunities and challenging work that will grow your knowledge, skills and abilities. At CBN, we encourage and empower our employees to chart their own career path, putting you in control of your future.
• Culture: Personal character is the foundation of our culture. CBN\'s 7 Core Principles shape and guide our behaviours and underpin the sense of community you will experience at CBN. Equality, diversity, and inclusivity are important to us as an organization, and we are committed to fostering and developing a work environment where every employee is treated with dignity and respect.

What You Will Do

• Understand diverse gaming products deeply, covering functionality, structure, and user experience;
• Develop and manage existing comprehensive training materials (I.e., help sheets, guides, manuals) for proficient user operation and reference;
• Serve as contact point in product launches, addressing user inquiries for smooth transitions;
• Collaborate with internal technical teams, testing and enhancing products for better user experience;
• Customize training plans for individual customers, ensuring effective and personalized learning;
• Conduct training sessions via various mediums (in-person, remote) and support post-launch issue resolution; and
• Various other duties and responsibilities.

Qualifications

Knowledge and Experience

• Post-secondary degree or diploma in education, or IT, or relevant experience in training development and delivery.
• Experience in communicating technical information to a non-technical audience.
• Experience with documentation software and publishing tools

Skills and Abilities

• Proficiency in MS 365 - Word, Excel, PowerPoint, MS Project and Visio,
• Familiarly with Paintshop Pro, Adobe Acrobat, Snag-It would be an asset.
• Strong interpersonal skills
• Well-developed problem-solving skills.
• Results-oriented.
• Strong organizational/time management/prioritization skills;
• Effective communication and presentation skills;
• Team player;
• Adaptable and flexible;

Mandatory Requirements

• Ability to work outside of core business hours (e.g., evenings, weekends, overtime as required)
• Ability to travel extensively within Canada (requiring a valid driver\'s license) as well as throughout the US, the Caribbean, and Latin America.

About Us

CBN designs and develops industry leading solutions for the following domains: Border Security, Civil Identity, Driver Identification and Vehicle Information, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit .

As an Equal Opportunity Employer, Canadian Bank Note Company, Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women, visible minorities, people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.

Canadian Bank Note Company