Job Description

Responsibilities for Technical Support

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Support

• A bachelor\'s degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company\' s products and services
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Extensive experience working with different operating systems including Windows and Mac OS
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

Job Type: Full-time Salary: $18.00-$30.00 per hour Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Surrey, BC Expected start date: 2023-01-15