Meet Benevity
Benevity\'s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We\'re also one of the first B-Corps in Canada, meaning we\'re as committed to purpose as we are to profits.
The Client Technical Support Specialist - Reporting provides client administrators with top-tier reporting support, leveraging their knowledge of the Spark Product and the Benevity Reporting tool to help administrators visualize the impact of their program.
A Reporting focused Client Technical Support Specialist supports our clients best by being an expert in the Benevity Reporting Tool, and thus, in clients data. Utilizing their expertise in with reporting software and excel, they assist clients with gathering impactful data on their program and presenting it in a digestible way. The Client Technical Support Specialist - Reporting is an excellent communicator who will work closely with Client Success Managers, other Client Technical Support members, Project Managers, and internal teams to ensure the best outcomes for our clients and Benevity.
The Client Technical Support Specialist - Reporting is a problem solver who uses data to help clients understand their program, both operationally and strategically. They provide high quality service and solutions by working closely as a team with the rest of the organization, and is seen as a trusted data advisor in the eyes of our clients.
This is a 12 month term role
What you will do:
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