Job Description

ABOUT DENTONS
Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 20,000 individuals in more than 200 offices across 82 countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada\'s Top 100 Employers (2023); Canada\'s Top Employers for Young People (2022); Canada\'s Best Diversity Employers (2022); Mansfield Rule 4.0+ Certification; Chambers Diversity & Inclusion Awards, North America 2021; and Canada Law Awards for Pro Bono Initiative of the Year 2021.

This role is an opportunity for you to join the world\'s largest law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

POSITION SUMMARY
We are seeking an experienced Bilingual Technical Services Specialist to join the Enterprise Operations Team within our Business Technology department. The Enterprise Operations team is responsible for the delivery, availability, and performance of Dentons Canada\'s technology services. This includes messaging, document management, Audio Visual services, Internet services, and remote access, amongst others. This opportunity is ideal for the individual who is passionate about working in a highly virtualized and innovative environment. This role reports to the Manager of Enterprise Operations and will be required to work closely with colleagues located across the firm\'s six Canadian offices and in any other global regions that Dentons conducts business.

To be successful in this role the candidate must possess a broad understanding and passion for technology, process, service management and critical thinking. An ideal candidate is someone who enjoys working with new technologies, is a self-learner, and provides exceptional customer service.

RESPONSIBILITIES

• Act as escalation point for advanced issues from the Technical Services (Helpdesk) team
• Manage and support the following primary technology equipment, such as, but not limited to, Desktops, Laptops, Printers, Copiers, Telephones and mobile devices
• Attend to support tickets assigned to the Enterprise Operations Team
• Setup and teardown of technology items required in boardrooms ie. Video Conferencing, client presentations, eDiscovery etc.
• Act as a local resource for other IT teams that do not have a local presence
• Develop, manage, and update processes related to change management and other ITIL based processes
• Investigate incidents, document issues, and make recommendations to prevent future issues
• Other duties as assigned.

REQUIREMENTS

• Fluency in English and French as the role includes providing support and service to Firm members across all six Canadian offices (written and oral)
• University degree or college certificate or equivalent work experience
• 2+ years of progressive technology experience
• Experience with desktop, laptop, printer, copier, telephone, mobile device (smartphone, tablet) hardware, firmware and software (drivers)
• Experience with remote access technologies
• Experience with Microsoft Office suite (2003-2013-2016)
• Experience with Microsoft Windows OS (XP-Win10)
• A foundational knowledge of network interconnectivity
• Knowledge of ITIL or other IT frameworks are an asset
• Demonstrated ability to document processes and procedures
• Excellent communication skills, both written and verbal
• Exceptional analytical and problem solving skills
• Excellent time management skills and a demonstrated ability to consistently meet deliverables
• Demonstrated ability to contribute within a highly collaborative, virtual team environment
• Self-motivated, with an ability to work with minimal supervision
• High standard of ethical conduct and customer service
• Prior experience working within law firms or other professional services companies is preferred
• Demonstrated commitment to privacy and ethical conduct.

BENEFITS WE OFFER

• Join a firm that is recognized as one of the top 100 employers in Canada (2023)!
• Competitive salary and benefits package
• Generous allowance of flex and vacation days
• RRSP matching program
• Opportunities for professional growth
• Short and long term disability insurance
• Subsidized fitness program
• Various social events and activities throughout the year
• Flexible work arrangements

Equal Opportunity Statement

At Dentons Canada, inclusion, diversity and equity (ID&E) are not just ancillary values, they are foundational to our business. We believe that ID&E is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to ID&E, we have been recognized as one of Canada\'s Best Diversity Employer\'s for 12 consecutive years (2011-2022), as well as one of Canada\'s Top Employers for Young People (2022) for the fifth time.

Dentons Canada is an equal opportunity employer and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender assigned at birth, gender identity, marital status, place of origin, race, sexual orientation or any other characteristic protected by applicable human rights legislation.

We are committed to providing you with an inclusive, barrier-free and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at .

Dentons