Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 25 to 40 hours per week Education: Experience:

Education

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Secondary (high) school graduation certificate

Work setting

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Startup company Help desk General office Private company, corporation or industry

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide customer service Manage incidents

Supervision

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No supervision responsibility

Computer and technology knowledge

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Android iOS MAC Desktop applications File management software Multimedia software Communication software Mac OS MS Office MS Windows Spreadsheet

Type of experience

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Call centre

Area of work experience

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Quality assurance or control

Work conditions and physical capabilities

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Fast-paced environment Attention to detail

Own tools/equipment

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Computer Internet access Cellular phone

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you currently legally able to work in Canada? Do you currently reside in proximity to the advertised location? Do you have previous experience in this field of employment? Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)? What is the highest level of study you have completed?

Experience

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1 year to less than 2 years

Workplace information

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Hybrid

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage

Financial benefits

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* Life insurance