Job Description

About Providius

Providius has been at the forefront of innovation in the Media & Entertainment industry for over a decade, delivering cutting-edge solutions to tackle the most pressing challenges organizations face utilizing IP media and IT infrastructures in high-stakes, mission-critical environments. Headquartered in Hamilton, Ontario, Canada, our privately held company is dedicated to engineering products and solutions that "just make sense."

Our team of passionate experts works closely with our extensive network of technical partners to proactively address the evolving needs of the industry. Our customer-centric approach ensures our clients receive unparalleled support and tailored solutions that drive results.

Position

We are looking for someone to join our team as a technical support specialist and help our customers out with installations, training, questions/advice and troubleshooting. The ideal candidate is eager to learn, can work independently, and enjoys both technology and working with and helping others.

Duties

Be the point of contact for assisting customers with technical questions and problems Conduct or assist with the installation and troubleshooting of software on customer systems Coordinate with the Engineering team to resolve customer issues Ensure all customer issues are tracked and resolved Become an expert on our software and how it works within customer applictions and workflows Assist Engineering where needed in product development

Required Skills/Experience

An educational background in a technical field and/or work experience in a related field Excellent verbal and written communication A robust sense of humour, an open mind, and a desire to learn and grow

Desired/Bonus Qualifictions

Knowledge in the following areas: computer server hardware, Linux, networking, video broadcast
Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

Dental care Extended health care On-site parking
Ability to commute/relocate:

Hamilton, ON L8P 4V2: reliably commute or plan to relocate before starting work (required)
Willingness to travel:

25% (preferred)
Work Location: In person