Job Description

Technical support specialist - GTA market"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It\'s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."LocationBurlingtonEmployment typeFull Time PermanentDepartmentIT & Digital SolutionsDeadline2024-06-21You already applied for this job.Candidate profile (title) Who you areCandidate profile (text) - Default language The position is based in the GTA and includes traveling between different IKEA units across the GTA and in Ontario.What you\'ll need to have\xc2\xb7 You are inspired by service-minded work, and put the end user\xc2\xb4s and customer\'sneeds first.\xc2\xb7 You\'re adaptable and enjoy working with changing business needs and/or priorities\xc2\xb7 You have at least 3 years of IT work experience in Technical Support and Hardware/Software Troubleshooting.\xc2\xb7 You\'re a natural at identifying and proposing improvements to IT processes and tools.\xc2\xb7 You are up to date on relevant technology standards, trends and innovations.\xc2\xb7 You have a general knowledge of IT service management, processes and tool sets, procedures and guidelines.\xc2\xb7 You have knowledge of project and change management and a general knowledge of accounting and inance concepts related to the procurement and life cycle management of IT assets.Key responsibilities (title) Your responsibilitiesKey responsibilities (text) Manage the life cycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets.\xc2\xb7 Lead or support on-site project implementation/deployment eforts with regard to implementation of new Digital products, life cycle refresh of hardware solutions and all technical implementation work related to the build-up of new locations.\xc2\xb7 Provide 2nd level hardware and software support for end users at multiple sites within a defined region, and provide remote, after-hours support for business- critical issues, aligned with Central Group Digital service operations framework.\xc2\xb7 Perform preventive maintenance and routine monitoring to include creation and follow-up of a service schedule for fixed assets, daily and weekly review of all applicable monitoring tools in order to identify and avoid potential business interruptions.\xc2\xb7 Take necessary decisions and actions to solve issues, as well as prioritize issues according to business needs, and know when and how to escalate an issue in the support chain.\xc2\xb7 Ensure projects in need of Technical Support receive such support through participation in necessary project teams and actively ensuring necessary preparations and activities are in place for local projects and global deployments.\xc2\xb7 Provide hands-on basic technical training for onsite support staf and of new hires, including setting up and introducing technical equipment (e.g. laptops).\xc2\xb7 Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products.\xc2\xb7 Coordinate and manage local vendors and local contact points to global vendorsTeam vision ( title) Together as a teamTeam vision (text) \xc2\xb7 The job requires working some evenings, overnights and weekends shifts.Why you will love usFrom the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.Our vision, \xe2\x80\x9cto create a better everyday life for the many people\xe2\x80\x9d inspires and guides us in everything we do. This is IKEA.What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea betterWe believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant\'s accessibility needs due to disability. If you require accommodation, please contactNote: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

IKEA