Job Description

Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!

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LOCATIONS:

• Edmundston, New Brunswick

ABOUT THE OPPORTUNITY:

As a Distributel Technical Support Specialist, you are passionate about providing exceptional front line customer technical support by using established workflows and your own problem-solving skills to troubleshoot, resolve, or escalate technical issues for our internet, TV, and Home Phone customers.

This is a great opportunity for people who:

• Already have some customer service experience.
• Understand some of the basics about how home internet works.
• Were born with a knack for technology and are looking for an entry level role to gain experience.
• Already have some technical support experience and are looking to join a great company and grow into an exciting new career in Telecommunications.

KEY RESPONSIBILITIES:

• Guide our customers through the troubleshooting process by working closely to gather the appropriate information.
• Take ownership of customer\xe2\x80\x99s technical issues and see problems through to resolution.

• Engage the escalation team for assistance with unresolved support requests.
• Coordinate with other departments and/or carriers when required.
• Be an ambassador for the customer by identifying improvements, providing feedback and proposing solutions.
• Educating and helping customers optimize their services to ensure they are getting the best experience.
• Provide Exceptional Customer Service

WORKING CONDITIONS:

• Work From Home

TOOLS & TECHNOLOGY USED:

• Computer with access to a high-speed internet connection of at least 25 Mbps (proof provided via fast.com or speedtest.com)
• A home office is required to be hazard free, private, personal space and quiet; video tour of space may be required.

CREDENTIALS:

• High School Diploma, Post-Secondary education or equivalent is an asset.
• 1- 2 years of customer service experience, call center experience or relevant technical experience is an asset

LANGUAGE REQUIREMENTS:

• Strong ability to verbally communicate with customers on the phone in both English and French is a requirement.

SKILLS & ABILITIES:

• Strong interpersonal skills for effective interaction with customers, team members and other people as needed.
• Good written communication skills
• Ability to adapt and be comfortable within a fast paced and ever-changing environment.
• Relentless curiosity, a drive to think outside the box, to do things better for our customers, colleagues and our business.
• Superior analytical and problem-solving skills, with attention to detail
• Strong organizational and time management skills
• Solid decision-making skills and the ability to exercise professional judgment.

VOICI CE QUI EST PR\xc3\x89VU POUR VOUS/HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU (ENGLISH VERSION FOLLOWS)

Exp\xc3\xa9rimentez une multitude d\'opportunit\xc3\xa9s que seule une entreprise en pleine croissance peut offrir en rejoignant une \xc3\xa9quipe dynamique qui travaille avec vigilance pour remodeler le paysage des t\xc3\xa9l\xc3\xa9communications.

Le c\xc5\x93ur et l\'\xc3\xa2me de notre programme de r\xc3\xa9mun\xc3\xa9ration sont construits sur les fondations de notre vision, de notre mission et de nos valeurs.

Un programme de prestations m\xc3\xa9dicales et dentaires d\'entreprise de premier plan, ainsi que de nombreux autres avantages qui font de Distributel un excellent endroit o\xc3\xb9 travailler. Des cotisations au REER. Nous favorisons l\'\xc3\xa9quilibre entre vie professionnelle et vie personnelle avec des cong\xc3\xa9s pay\xc3\xa9s g\xc3\xa9n\xc3\xa9reux. Nous offrons un excellent environnement de travail avec des \xc3\xa9v\xc3\xa9nements sociaux organis\xc3\xa9s. Vous aurez des opportunit\xc3\xa9s de croissance et de d\xc3\xa9veloppement. Nous avons de superbes emplacements en centre-ville et des personnes incroyables. Distributel connecte les Canadiens aux personnes, aux passions et aux priorit\xc3\xa9s qui comptent. Rejoignez-nous dans notre mission de fournir une v\xc3\xa9ritable alternative aux consommateurs canadiens !

La diversit\xc3\xa9 et l\'inclusion sont importantes chez Distributel. Nous appr\xc3\xa9cions l\'unicit\xc3\xa9 de chaque individu et croyons que nos diff\xc3\xa9rences nous rendent plus forts. Distributel s\'engage \xc3\xa0 offrir un lieu de travail garantissant l\'\xc3\xa9galit\xc3\xa9 des chances, le d\xc3\xa9veloppement et l\'avancement pour tous.

QUE SE PASSE-T-IL APR\xc3\x88S L\'ENVOI DE VOTRE CANDIDATURE ?

Si votre candidature correspond aux crit\xc3\xa8res de recherche du responsable, vous pourriez \xc3\xaatre contact\xc3\xa9 pour un entretien pr\xc3\xa9liminaire.

En raison du grand nombre de candidatures, tous les postulants n\'ayant pas \xc3\xa9t\xc3\xa9 contact\xc3\xa9s ne seront pas retenus.

La diversit\xc3\xa9 et l\'inclusion sont importantes chez Distributel. Nous appr\xc3\xa9cions l\'unicit\xc3\xa9 de chaque individu et croyons que nos diff\xc3\xa9rences nous rendent plus forts. Distributel s\'engage \xc3\xa0 offrir un lieu de travail garantissant l\'\xc3\xa9galit\xc3\xa9 des chances, le d\xc3\xa9veloppement et l\'avancement pour tous les employ\xc3\xa9s actuels et futurs.

Des am\xc3\xa9nagements sont disponibles sur demande pour les candidats participant \xc3\xa0 tous les aspects du processus de s\xc3\xa9lection. Pour une demande confidentielle, envoyez simplement un courriel directement \xc3\xa0 votre recruteur.

HERE\xe2\x80\x99S WHAT\xe2\x80\x99S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that\xe2\x80\x99s vigilantly working together towards reshaping the telecommunications landscape.

The heart and soul of our compensation program is built from the foundation of our .

• Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.
• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You\xe2\x80\x99ll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

If your application matches the manager\xe2\x80\x99s search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications, not all applicants who submit an application will be contacted.

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly.

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