Job Description

Technical Support Specialist

MCSnet- St. Paul, AB

Calling all Digital Detectives! Are you a tech whiz with a knack for unraveling digital mysteries? Do you thrive on helping others navigate the vast landscape of the internet? If so, we're looking for you!

About Us:

MCSnet is not just about connecting people; it's about empowering communities and driving change.

We're more than just an Internet Service Provider - we're pioneers in connecting the unconnected, innovators in internet technology, and champions of customer satisfaction. Our mission? To deliver lightning-fast, reliable internet to every corner of our community, and beyond!

Do you have troubleshooting prowess, exceptional customer service, and a passion for maintaining digital infrastructure?

If so, we're looking for you to join our team of tech superheroes!

Your Role:

As a member of our support team, you'll be the guiding light for our customers, troubleshooting their internet woes and ensuring they stay connected to the digital world.

Be a force in the world of technology, providing support to MCSnet's customers and employees. This role is a blend of troubleshooting prowess, exceptional customer service, and a passion for maintaining the digital infrastructure.

Your Mission, Should You Choose to Accept It:

Crack the Code:

Diagnose and resolve a wide range of technical issues, from slow connections to Wi-Fi hiccups.

Empower the People

: Provide top-notch customer service, educating our customers on how to get the most out of their internet service.

Be the Voice of Reason:

Communicate complex technical concepts in a way that's easy for anyone to understand.

Stay Ahead of the Curve:

Keep up-to-date on the latest internet technologies and trends.

Your Superpowers:

Tech Savvy:

You have a deep understanding of internet protocols, networking, and hardware.

Problem-Solving Prowess:

You're a natural-born troubleshooter, able to quickly identify and resolve technical issues.

Communication Guru:

You're a patient and empathetic communicator, able to explain technical concepts in a way that's easy for anyone to understand.

Team Player:

You're a collaborative and supportive team member, always willing to lend a helping hand.

Our Lair:

We offer a fun and supportive work environment, competitive compensation and benefits, and the opportunity to make a real difference in the lives of our customers.

If you're ready to take on the challenge of keeping our customers connected, we want to hear from you!

The Essentials:

St. Paul Base Required:

This role is anchored in St. Paul, Alberta. We welcome local experts or eager individuals ready to relocate and plant roots here.

Early Bird Schedule:

You'll own the morning--shifts start sharp at 6:00 AM and end at 3:00 PM.

Weekend Ready:

Availability for scheduled weekend shifts is a core requirement for success in this position.

Apply Now!

Are you ready to join a culture that values Integrity, Respect, Courtesy, Communication, Teamwork and Accountability? We value our employees and their families because, to us, family and business are one and the same.

Dive into an exciting and challenging work environment with boundless opportunities to make a significant difference. Apply now and become part of a team that's connecting the world, one community at a time. Your journey to make an impact starts here!

Job Types: Full-time, Permanent

Benefits:

Company events Discounted or free food On-site parking RRSP match Wellness program
Ability to commute/relocate:

St. Paul, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you able to work the morning shift (6am-3pm)? Are you able to work weekends?
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

Tech Support: 1 year (preferred) Customer Service: 1 year (preferred) Google Office: 1 year (preferred) Accounts receivable: 1 year (preferred) ISP: 1 year (preferred)
Licence/Certification:

Clean Criminal Record Check (preferred)
Work Location: In person