Job Description

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments aEUR" when a hurricane lands or when a fire breaks out. And in everyday moments aEUR" when a package arrives just in time for the holiday or when a child doesnaEUR(TM)t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Presentation de l'entreprise
Motorola Solutions est la pour nos clients lorsque tout est en jeu. Dans les moments extrames - lorsqu'un ouragan se pose ou lorsqu'un incendie se declare. Et dans les moments de tous les jours - lorsqu'un colis arrive juste a temps pour les vacances ou lorsqu'un enfant ne manque pas le bus scolaire afin de rentrer chez lui.

Nous unifions voix, donnees, video et analytique dans un ecosystame integre afin de permettre aux individus, aux entreprises et aux communautes de travailler ensemble de maniare puissante. Pour aider les gens a prendre de meilleures decisions, a agir avec confiance et a donner le meilleur d'eux-mames dans les moments qui comptent. Apportez votre passion, votre potentiel et vos talents a Motorola Solutions et entrez dans une carriare qui compte.

Department Overview Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.



We are seeking a Technical Customer Support Rep Tier I to join our Solutions Delivery team. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and resolve customeraEUR(TM)s issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills, technical skills, and have a willingness to learn, be trained and develop key technical skills to support Envysion customers.

Responsibilities:

Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team

Assist inexperienced or nontechnical end users in resolving issues

Diagnoses browser and networking issues

Records and/or maintains accurate information within ticketing system

Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided

Work in a team environment

Coordinating, working with and following up on work performed by field techs

Qualifications:

High School diploma or College

2+ years of Inbound/Outbound Technical Support Center experience

Customer facing experience preferred

Proficient in configuring and troubleshooting production services a plus

Possess technical aptitude for performing technical tasks to resolve customer issues

Ability to work in a high intensity, fast paced environment

Must have excellent customer service skills and manage time well, working with multiple clients at the same time

Must be able to communicate empathetically, logically and clearly

Basic Requirements

High School diploma or College Degree in Administration, IT, or Technology

Customer Service experience

Technical Support in a Call Center environment

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Travel Requirements None

Relocation Provided None

Position Type New Grad

Referral Payment Plan Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. We welcome and encourage diversity in our workforce. Motorola Solutions will provide reasonable accommodation to applicants with disabilities upon request. Motorola Solutions souscrit aux principes daEUR(TM)equite en matiare daEUR(TM)emploi. Nous accueillons favorablement la diversite au sein de notre effectif. Sur demande, Motorola Solutions offrira des accommodements raisonnables aux candidats handicapes.