Job Description

Overview

Hexagon Autonomy & Positioning is looking for a Technical Support Lead, Correction Services to join our global engineering and manufacturing company in satellite positioning and autonomous technology. Join us and do cool stuff that matters! In this role you will help us lead our business forward and support some of the biggest names in our industry. You will coordinate and support demonstrations of Hexagon Autonomy & Positioning's revolutionary technologies and assist new customers who want to integrate our solutions.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. We improve the accuracy of GNSS by creating and delivering "corrections" for ionospheric, orbit, clock and other errors. You'll be joining over 22,000 people in 50 countries on the leading edge of your field.

This position is with Hexagon's Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division, your work will contribute to the operation of our brands NovAtel, AutonomouStuff, VERIPOS and Antcom.

The Location: Hexagon is a global company with locations around the world. This position is based in Calgary, Alberta; Boulder, Colorado; or Aberdeen, United Kingdom.

If you require any special accommodation, please email our team at and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.

Responsibilities

As the Technical Support Lead, Corrections Services, you will:

• Coordinate and support demonstrations of A&P Correction Services
• Post-evaluation follow-up on A&P Correction Services demonstrations and feedback to product management
• Provide integration support for new A&P Correction Services
• Offer training and support to our support teams to successfully demonstrate and support A&P Correction Services post-production
• Generate and maintain customer-facing content, including application notes, known solutions, and training material on A&P Correction Services
• Resolve customer support cases escalated from other support teams and oversee cases escalated onward to product development teams
• Accept new A&P Correction Services into the support organization

• Electrical, Mechanical, Software Engineering degree or equivalent experience
• Experience supporting customer integration of related solutions
• Proven problem-solving skills and are a self-motivated team player
• Exceptional interpersonal skills and a strong ability to work well with others
• English fluency with excellent verbal and written skills
• Valid passport and able to travel worldwide as required

• High attention to detail and highly organized
• Strong multitasker with keen ability to prioritize
• Outgoing and energetic with exceptional people skills
• Comfortable working individually but know when to ask for help
• Performs well under pressure, especially in customer-facing situations
• Works well in a collaborative environment

• Experience working directly with OEM customers in a sales engineer role
• Background working with GNSS network infrastructure solutions
• Understanding of GNSS and INS systems installation and troubleshooting