Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you\'ll be doing

As a member of CIBC\xe2\x80\x99s Technical Support Service, you will be accountable to perform after sales service technical support for Cash Management products, as well as Service and Delivery Channels for both internal and external customers. The Senior Processor, Technical Support is accountable for understanding the customer needs and taking responsibility for the execution of customer requests, ensuring the highest degree of customer service. Our Contact Centre is open Monday \xe2\x80\x93 Friday 07.00 AM\xe2\x80\x93 8PM. This is a full-time role; we\xe2\x80\x99d like you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you\'ll succeed

Client Focused \xe2\x80\x93 Engage with clients and build long-term relationships. Encourage client loyalty by providing customers with a superior sales and service experience. Respond to calls in a professional, accurate, courteous, and knowledgeable manner

Collaboration \xe2\x80\x93 Interact directly with CIBC clients, branches and other stakeholders via telephone and provide first level support relating to password resets for CMO tokens, Edeposit, Lockbox, COB, and MEBPS. Investigate issues with token access from internal and external clients regarding any of the delivery channels offered by Cash Management Products such as CMO, FTS, and their related reporting products (such as Rapidtrans or EFT). Escalate issues that cannot be resolved to 2nd Level technical support team.

Leveraging Technology \xe2\x80\x93 Demonstrate knowledge in PC applications, operating systems and hardware such as (Windows OS, Microsoft Suite ) and knowledge of Apple operating system. Strong knowledge of internet technology and software including browsers (Chrome and Edge)

Organization \xe2\x80\x93 Demonstrate strong organizational and time management skills. Showcase strong verbal and written communication skills.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.

You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.

You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way

You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

You\'re fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-750 Law Ave. W., E10

Employment Type Regular

Weekly Hours 37.5

Skills Business Banking, Call Center, Client Issue Resolution, Client Relationship Management, Communication, Customer Experience (CX), Customer Service, Ensure Compliance, Investigating (Inactive), Microsoft Word, Operations Support, Problem Solving, Service Requests, Technical Support, Time Management

CIBC