Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Experience:

Education

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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Work setting

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Help desk

Tasks

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Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Certificates, licences, memberships, and courses

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Certified Computing Professional (CCP)

Computer and technology knowledge

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Device drivers Networking hardware Internet Servers Desktop applications Word processing software Programming software Database software Programming languages MS Office MS Windows SQL Spreadsheet Wireless networks

Transportation/travel information

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Own transportation Own vehicle Willing to travel Willing to travel regularly Willing to travel overnight Valid driver's licence Travel expenses paid by employer

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Attention to detail Sitting Combination of sitting, standing, walking Standing for extended periods Bending, crouching, kneeling

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player

Experience

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* 1 year to less than 2 years