Job Description

Duree de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 40 hours per week Education: Experience:

Education

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College/CEGEP

Work setting

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Private sector

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents

Supervision

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No supervision responsibility

Certificates, licences, memberships, and courses

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Cisco certified network associate Information technology infrastructure library (ITIL) Certification Network+ Certification A+ Certification

Computer and technology knowledge

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Android Information Technology Infrastructure Library (ITIL) Jira Shell script iOS MAC Linux JavaOS Device drivers Networking software Networking hardware Networking security Extranet Internet Servers Desktop applications File management software Security software Multimedia software Word processing software Presentation software Mail server software Communication software Project management software Programming software Database software Programming languages MS Active Directory MS Office MS Windows Oracle SQL SharePoint Spreadsheet TCP/IP Wireless networks XML

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Manual dexterity Attention to detail Ability to distinguish between colours Sitting

Personal suitability

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Accurate Client focus Organized Team player Ability to multitask Time management

Experience

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2 years to less than 3 years

Employment terms options

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Morning Day

Health benefits

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Dental plan Health care plan

Financial benefits

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Bonus Group insurance benefits Life insurance Pension plan

Support for newcomers and refugees

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Supports newcomers and/or refugees with foreign credential recognition

Support for Indigenous people

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* Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations