Job Description

Job duties:

• Communicate electronically and in person with end-users experiencing technical issues to identify, document, and troubleshoot problems.
• Consult user guides, technical manuals, and other documentation to research and implement appropriate solutions.
• Reproduce, diagnose, and resolve technical issues encountered by users, ensuring timely resolution.
• Provide advice and training to users to help them resolve technical difficulties and effectively utilize systems and software.
• Support business systems, network infrastructure, and internet connectivity for users, addressing any issues or inquiries.
• Collect, organize, and maintain a comprehensive problems and solutions log for use by other technical support analysts and team members.
• Participate in the redesign and improvement of applications and software, providing feedback and recommendations based on user experiences.
• May supervise and mentor other technical support staff, providing guidance and ensuring best practice in technical support.

Qualifications :

• Required diploma in Computer system or related field.
• Proven experience Minimum 6 months required under same field.
• Possess strong communications and problem solving skills.
• Be eligible to work full-time in Canada.
• Ability to work independently and as part of a team.

Job Type: Full-time

Pay: $600.00-$900.00 per week

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person