Job Description

Discover

The Opportunity

Moncton, NB



Information Technology

Entry Level

Full-time

$43,500 - $59,100 / year

Benefits:

Health Insurance



Dental Insurance



Paid Time Off



Flexible Work



Retirement Plans



Life Insurance



Disability Insurance



Employee Assistance Program



Wellness Programs



The Tecnical Support Agent provides first level technical support to all users of Assumption Life's IT systems. This person contributes to the maintenance and development of technology, and offer technical troubleshooting support related to operating systems, software and office tools, client-server systems, and related equipment, in order to ensure consistent productivity.



What you'll do

Responsibilities

Technical support for our users by phone, Teams, or in person:

Support for equipment (computers, monitors, mobile phones, printers, etc.)

Responding to requests via tickets, emails, or phone calls

Assistance with access issues, passwords, and software

Support for Windows/Mac, Microsoft 365, and common office applications

Tracking of IT inventory (equipment, software, licenses)

Escalation of complex issues to the appropriate level

Documentation of interventions

Support for remote users (VPN, connectivity, etc.)

Compliance with IT security best practices

New software and testing:

Installation, validation, and documentation of new software, tools, and equipment

Participation in production deployment, independently or with the support team

Printers, copiers, and scanners:

Installation, configuration, and maintenance of equipment at head office

What you'll need

Qualifications

Strong verbal and written communication skills in both French and English;

Diploma or certification in Computer Science, Information Technology, or a related field;

Minimum of 2 years in a technical support or help desk role;

Certifications (an asset):

CompTIA A+, ITIL Foundation, Microsoft Certified: Fundamentals;

Basic knowledge of networking, operating systems, and troubleshooting;

Advanced knowledge of Windows operating systems and Microsoft Office suite, especially Word, Excel, Outlook, SharePoint, and Teams;

Proficiency with Office 365;

Good knowledge of physical and virtual server environments (Hyper-V, VMware);

In-depth knowledge of Active Directory:

software used to manage a user database and create user accounts (for IT access management);



If this challenge matches your career aspirations and you would like to play a key role in the exciting development of our company, please apply no later than July 14, 2025.



We're looking for

Core Skills

Time management skills Customer Service skills Technical Proficiency Communication Skills Problem-Solving Skills

A little bit about us

Assumption Life



At Assumption Life, we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.



Assumption Life is deeply committed to its community's development



Founded in 1903 in Massachusetts, Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception, Assumption Life has continued to making difference beyond the borders of l'Acadie for all families across Canada. Our Company, which began as a great idea 122 years ago, is now one of the largest mutual life insurance and financial services companies in Canada. Today, this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events, raising funds for charities or, helping people in need, Assumption Life employees are very committed to their community and are always ready to help.



An employer of choice



We ensure competitive salaries, as well as performance-based bonuses, generous benefits and flexibility in our policies and practices to respond to the needs of our employees.



Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race, color, ancestry, religion, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, genetic characteristics, disability, gender identity or gender expression, status of a pardoned person, social condition or political activity. If you have a disability or special need that requires accommodation for an interview, please let us know by emailing ressources.humaines@assomption.ca



Are you interested?

Work With Us

Training and development opportunities.

Comprehensive rewards package including competitive salary, bonus, pension and benefits.

A vibrant location in downtown Moncton.

A paid volunteer day.

A gym located in the building.

Paid leave to meet your various personal and family needs.