Job Description

Do you appreciate the textile industry and the fashion domain? Are you passionate about technology and enjoy providing solutions? Do you have experience in Level 1 technical support?We are currently looking for a BILINGUAL Technical Support Advisor with experience in user support. If you are seeking a long-term hybrid position, then we need to talk!Position: Level 1 Technical Support Advisor
Salary: $23/hour
Schedule: Availability to work Monday to Friday from 8 AM to 9 PM, and Saturday from 8 AM to 10 PM (36 hours per week)
Training: 3 to 4 weeks
Status: Hybrid modeSchedules will be communicated in advance.Advantages
- Dynamic and stimulating work environment
- High possibility of permanent position
- Accessible by public transport (Cr\xc3\xa9mazie metro station)
- Nice workspace / Cafeteria / Restaurant on site
- Great flexibility for remote work
- Team activities once a month
- Continuous learning and development of new technologiesResponsibilities
Main tasks:- Answering calls, emails, or messages from clients to resolve - initial technical issues.
- Diagnosing problems effectively by asking relevant questions and using troubleshooting tools.
- Providing clear instructions and simple solutions to clients to resolve their technical issues.
- Recording and documenting reported issues.Qualifications
- Perfectly bilingual in French and English, the customer could speak English only
- Interpersonal communication skills
- Diplomacy and empathy in interactions
- Experience in Level 1 technical support
- Technical knowledge and/or experience in IT
- Innovative thinker capable of proposing unique solutions beyond conventional ideas
- Experience in retail sales (an asset)Summary
Si vous \xc3\xaates int\xc3\xa9ress\xc3\xa9(e), vous pouvez appliquer via notre portail en ligne ou soumettre votre CV mis \xc3\xa0 jour en indiquant le titre du r\xc3\xb4le svp \xc3\xa0 :thibault.sanz@randstad.caRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad