Job Description

Competition # : 36697

Department: Service Nova Scotia and Internal Services

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 9/28/2022 (Applications are accepted until 11:59 PM Atlantic Time)

About Us

The (NSDS) is a new organization within the government of Nova Scotia, with a mission to change the way government interacts with citizens. Our team is large, diverse, and passionate about making a difference to citizens' lives. We believe in user-centered iterative service design, and practice .

About Our Opportunity

Reporting to the Manager, Core Infrastructure, you are proficient in a specialty area (VMware), providing guidance and specialized support services with a focus on virtualized infrastructure utilizing VMware technologies and products. You will work with a team ensuring infrastructure and application availability, alerting of service interruptions, performance reporting and all facets of system readiness.

You will act in a manner that meets or exceeds the established customer service standards maintaining IT assets for the Government of Nova Scotia, playing a key role in supporting core service support processes to ensure a consistent level of services to users.

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Primary Accountabilities

• Work with project teams within and outside your own work unit.
• Monitor and maintain hardware, software, applications, and cloud services.
• Participate in troubleshooting technical problems and issues.
• Resolve incidents and problems related to

and infrastructure. * Provide specialised technical guidance to clients using virtualized team services.

• Be recognized as a virtualization functional expert.
• Support operational services and monthly maintenance, including downtime and participation in the rotation of 24/7 on-call coverage.
• Provide Tier 2 advice to Technical Analysts.

Qualifications and Experience

To be successful in this role, you will have a bachelor's degree in Computer Science or Information Technology plus a minimum of three years' experience or graduation from a recognized Information Technology program plus three years and six months experience (or the equivalent combination of training and experience).

Related experience must include at least two years working in server environments and 6 months experience working in small projects and/or teams. Experience in infrastructure virtualization and system support is essential. Experience with on-premises and cloud based virtualized environment (i.e. VMWare, Azure) and supporting large, mission critical (7x24) environments are definite assets for this position.

Other assets would include knowledge of SAN's, networking, disaster recovery, HCI technology, Cisco UCS, Window\Linux operating systems, PowerShell scripting and the protocols SNMP, DNS, DHCP, FCoE.

Knowledge of project management methodology, ITIL processes, and IT and security policies and procedures in Government, are also assets. Excellent communication (both verbal and written) and interpersonal skills are required, as well as demonstrated ability to interact effectively with clients, staff, peers, and management. Ideally, you will be flexible and adaptable to changing business priorities.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

The Government of Nova Scotia offers its employees a wide range of benefits such as: Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.

Additional Information

This is a permanent, full-time position based in Halifax.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• An engaged workplace where we foster respect and recognition.
• Forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 14

Salary Range: $2,563.74 - $3,121.84 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.