Job Description

Technical Specialist

About Us

At ZeroKey we have one mission; to drive optimization through unprecedented operational visibility.

Our world is analog, leaving most physical processes inherently invisible to the digital domain. By digitizing physical processes using our patented and breakthrough hyper-accurate geolocation technology, Quantum RTLS, ZeroKey is illuminating these environments, one factory, warehouse, and facility at a time.

Quantum RTLS is a revolutionary millimeter-level 3D location technology leading the industry in accuracy by a factor of over 100. We're bringing real-world workflows, material flows, and processes into the digital realm to modernize traditional industries globally.

ZeroKey is a venture-funded, high-growth tech company headquartered in Calgary. Originally started in mid-2016, ZeroKey has experienced tremendous growth annual growth that is only accelerating as our technology matures and reaches more markets and customers. Today, with 30+ core patents and products in use across an exponentially growing client list reaching over 15 different countries and 3 different continents, we are excited to be adding this new role to the team along with several others as part of our long-term growth plan.

Want to know what it's like to work at ZeroKey? Join us for a tour of our new 20,000 sq. ft. facility: https://youtu.be/rxNhGiFayGA

As part of the Customer Success Team, a ZeroKey Technical Specialist acts as the primary technical interface between our customers and our internal Product, R&D, and Engineering teams. The successful candidate is detail-oriented, technologically adept, and highly collaborative in order to support and scale ZeroKey deployments across global customers.

The Technical Specialist supports use-case discovery, designs integrated solutions, assists with deployments, and ensures that customers realize maximum value from ZeroKey's technology. This is a hands-on, customer-facing role ideal for someone who thrives on solving complex problems, working with advanced technologies, and seeing projects through end-to-end.

Experience:

Familiarity with RTLS, UWB positioning systems, precision measurement, or geomatics. Understanding of industrial automation, digital transformation, or manufacturing workflows. Knowledge of survey methods, spatial data, or geospatial concepts. Understanding of networking and network protocols. Provide technical oversight and input during pre-sales calls with the sales team. Experience with a CAD program is an asset. Ability and willingness to travel.

Required licenses, certifications, and documentation:

Driver's License (required) Valid Passport (required) MEWP Certification (optional) Fall Arrest Certification (optional)

Qualifications:

Diploma or degree in Electrical Engineering, Mechatronics, Computer Science, or related field. 2+ years experience in Applications Engineering, Systems Integration, Industrial Automation, or equivalent technical roles. Hands-on experience with MQTT, PLCs, HMIs, SCADA systems, and industrial communication standards. Familiarity with APIs and integration of software systems.

The Role:

As a ZeroKey Technical Specialist, you will be contributing directly to the success of a rapidly growing tech company.

A ZeroKey Technical Specialist works closely with internal stakeholders as well as our clients to define and document customer or project requirements, supports the sales team as a technical resource, assist with deployment planning and execution and supports customers as they integrate ZeroKey technology into their operations. This includes:

Translating complex, technical subject matter into simple terms to ensure clarity. Work directly with customers to understand workflows, use cases, and application goals. Define technical requirements including accuracy needs, performance expectations, environmental conditions, and integration constraints. Lead validation of customer use cases and ensure ZeroKey solutions align with operational realities. Design and recommend hardware configurations and RTLS infrastructure layouts. Support network, sensor, and compute configuration during deployment. Provide hands-on product support for ZeroKey hardware and software. Conduct customer demos, training, onboarding, and ongoing technical assistance. Creating troubleshooting guides, and best-practice documentation. Helping customers become self-sufficient, ensuring smooth and rapid adoption.

Job Types:

Full-time, Permanent

Pay:

$55,000.00-$70,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance On-site parking Paid time off Stock options Vision care Work from home

Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience with technical sales support? Do you have an understanding of geospatial concepts? Do you have work experience in IIoT?

Willingness to travel:

50% (required)

Work Location:

In person

Job Types: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance On-site parking Paid time off Stock options Vision care Work from home
Ability to commute/relocate:

Calgary, AB: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have any experience with RTLS or UWB systems? Do you have familiarity with API's and SW systems? Do you have work experience with industrial automation?
Willingness to travel:

50% (required)
Work Location: In person