Job Description

:

*This position is remote, living in Manitoba, Canada*

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers\' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.

What you will do:

• Assist customers in Manitoba in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who you are / Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.
• Will require availability to work either Day, Evening or Night shift, including weekends (Schedule will be set once hired, to be discussed in interviews).
• Evening & Night are premium shifts and extra hourly rate is paid.

Other Qualifications

• Interpersonal skills to interact with customers and team members
• Strong communications skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work individually as well as in a Team Environment, Work Environment, Office environment.

Work environment:

• Remote if you live in Manitoba, Canada.
• Will require availability to work either Day, Evening or Night shift, including weekends (Schedule will be set once hired, to be discussed in interviews).
• Evening & Night are premium shifts and extra hourly rate is paid.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

DXC Technology