Job Description

Job Overview

We are seeking a highly skilled and motivated Equipment Service Manager to lead our Equipment Service department. The ideal candidate will bring a wealth of experience in the overall operation and development of the equipment maintenance and service department.

KEY RESPONSIBILITIES

Internal Equipment Maintenance:

Develop and implement preventative maintenance schedules for all internal equipment, including coffee roasters, packaging machines, grinders, espresso machines, refrigerators, dishwashers, and other production equipment. Respond to service issues quickly to minimize downtime and ensure optimal equipment performance. Keep accurate service records for all internal assets, including service intervals, repair history, and upcoming maintenance needs.

Vehicle Maintenance:

Schedule and track all required maintenance for company vehicles, including oil changes, tire rotations, seasonal tire changes, inspections, and repairs. Coordinate with approved automotive service providers. Maintain a log of vehicle maintenance history and upcoming service needs.

Wholesale Equipment Service (Coffee Equipment Only):

Provide expert service and support to wholesale customers for espresso machines, coffee brewers, and grinders. Create service plans and respond to emergency service requests. Maintain relationships with equipment vendors and stay up to date on supported machine technologies. Ensure a high standard of customer satisfaction in all service interactions.

Inventory and Parts Management:

Maintain an organized and accurate inventory of parts for supported coffee machine brands and for roasters and packaging equipment. Track usage rates and ensure timely reordering of critical parts. Identify and source cost-effective and reliable suppliers for equipment components.

Team Leadership and Department Growth:

Develop the equipment service department into a revenue-generating function. Hire, train, and lead junior equipment technicians once department scale supports team expansion. Create SOPs for maintenance, service calls, customer communication, and safety procedures. Monitor KPIs such as response time, equipment uptime, first-time fix rate, and customer satisfaction.

Administration and Reporting:

Maintain detailed logs of all service activity (internal and external). Prepare regular reports for senior management on equipment performance, department productivity, and service revenue. Contribute to budget planning, including parts inventory and capital equipment purchases.

Required Qualifications:

5+ years of experience leadership role in industrial machinery or comparable mechanical systems. Strong diagnostic and repair skills for commercial equipment Familiarity with electrical and hydraulic systems is highly desirable. Strong organizational skills and attention to detail in tracking assets, service records, and parts inventory. Valid driver's license and clean driving record. Ability to lift and move heavy equipment (up to 75 lbs) with proper technique or assistance. Experience with inventory systems, service scheduling software, and maintenance record-keeping. Excellent communication skills, both written and verbal. Leadership experience and desire to grow and mentor a service team.

Preferred:

Certification or factory training in mechanical systems is preferred. Red Seal, HVAC, or electrical certification is an asset but not required. Experience building a technical service department or revenue-generating service business.
Job Types: Full-time, Permanent

Pay: $24.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

Company car Dental care On-site parking Paid time off Store discount
Work Location: In person